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- Tasks: Create insightful KPI dashboards and analyse performance data to improve customer service.
- Company: Join Sovereign Network Group, a company dedicated to making a positive impact on lives.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong analytical skills and experience with performance dashboards are essential.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Our vision at Sovereign Network Group is to have a positive and lasting impact on our customers' lives by offering them safe high-quality homes and connected communities. We do this by shaping our services around our customer, ensuring we deliver right first time, whilst championing our values of being kind, inclusive, ambitious, responsible, and collaborative.
We have a fantastic opportunity to join our Customer Resource Planning Team as a Customer Planning Analyst. This is a full-time fixed term contract until the end of January 2027 based out of our head office in Basingstoke where you'll combine home and office working to ensure a positive work/life balance.
Resource Planning is key to ensure our Customer operations teams are equipped to deal with day-to-day Customer demands. As our Customer Planning Analyst, you'll support both front and back office teams with performance data and insights, creating and developing visually appealing and easy-to-understand KPI dashboards which improve workflow and efficiency.
You'll be responsible for maintaining the integrity of our historical data and will need to be able to interpret and analyse short and midterm trends; communicating these with stakeholders in data-led discussions to influence value-driven decision making.
Key Responsibilities:- Create and develop insightful KPI dashboards for both front and back office teams.
- Alignment of all available, skilled resource to meet Customer Demand through the optimised planning of colleague shift patterns & activity to protect service.
- Provide pro-active analysis that influences operational decisions, evaluates performance, identifies areas of underperformance and suggests improvement opportunities.
- Complete robust impact analysis on all projects or changes highlighting the impacts to both overall performance and our customer's journey.
- Maintain historical data, reviewing and sharing short to midterm changes with relevant stakeholders as and when required.
- Collaborate with stakeholders both within Customer Service Management Centre and the wider business to share knowledge, best practice, and accurate data.
- Excellent analytical, planning & organisational skills.
- The ability to engage effectively with and influence key stakeholders.
- Experience in improving productivity performance.
- Experience creating and developing performance dashboards that have driven change or improvements in a team or organisation.
- Ability to propose creative solutions that drive continuous improvement.
- Self-driven and highly motivated.
- Experience with using Excel.
- Experience with Calabrio WFM or similar Workforce Management Planning Tool.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional Wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/adoption pay.
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service).
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
It's an exciting time to be joining Sovereign Network Group so if you're looking for a new opportunity then we'd love to hear from you!
Customer Planning Analyst in Basingstoke employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Planning Analyst in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at Sovereign Network Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Planning Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values. Sovereign Network Group champions kindness, inclusivity, and collaboration. Think of examples from your past that showcase how you embody these values and be ready to share them!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive decisions in previous roles. Bring along examples of KPI dashboards you've created or improvements you've suggested based on data analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Sovereign Network Group team!
We think you need these skills to ace Customer Planning Analyst in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Customer Planning Analyst role. Highlight your analytical skills and any experience you have with KPI dashboards, as these are key to the position.
Showcase Your Data Skills: Since this role involves a lot of data interpretation and analysis, be sure to mention any relevant tools you've used, like Excel or Calabrio WFM. We want to see how you've used data to influence decisions in your past roles.
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your achievements and how they relate to the responsibilities listed in the job description. Remember, we value effective communication!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Numbers
As a Customer Planning Analyst, you'll be dealing with data all the time. Brush up on your analytical skills and be ready to discuss how you've used data to influence decisions in the past. Bring examples of KPI dashboards you've created or improved, and be prepared to explain the impact they had.
✨Engage Stakeholders
This role requires collaboration with various stakeholders. Think about how you can demonstrate your ability to engage and influence others. Prepare some anecdotes that showcase your communication skills and how you've successfully worked with teams to drive improvements.
✨Showcase Your Creativity
The job calls for proposing creative solutions. Be ready to share instances where you've thought outside the box to solve problems or improve processes. This could be anything from innovative dashboard designs to unique approaches in resource planning.
✨Understand the Company Values
Sovereign Network Group values kindness, inclusivity, ambition, responsibility, and collaboration. Familiarise yourself with these values and think about how you embody them. During the interview, weave these principles into your responses to show you're a great cultural fit.
