At a Glance
- Tasks: Support our Customer and Neighbourhood Team with admin tasks and customer enquiries.
- Company: Join SNG, one of England's largest housing associations dedicated to thriving communities.
- Benefits: Earn a competitive salary while gaining valuable skills and qualifications.
- Other info: Gain hands-on experience across various teams and earn a Level 3 Business Administrator qualification.
- Why this job: Make a real impact in housing services and build a successful career.
- Qualifications: GCSEs in Maths and English preferred; enthusiasm and willingness to learn are key.
We have an opportunity for an Apprentice Business Administrator to join us at SNG. You'll be part of our Customer and Neighbourhood Team, with an office base in Basingstoke. The salary starts from £15,680 depending on your age and experience.
About SNG: SNG (Sovereign Network Group) is one of the largest housing associations in England. Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.
The Apprenticeship: This apprenticeship will introduce you to how we deliver our housing services and support our customers. You'll build valuable housing skills and will make a meaningful contribution to the work that we do. You'll spend time with different teams, including Customer Accounts, Lettings, Localities (Tenancy Management), and Supported Housing. This will give you hands-on experience and help you understand how our services work from start to finish.
In this role, you will:
- Carry out basic admin tasks and data entry
- Respond to customer enquiries
- Support case management activity
- Work with colleagues and external partners
- Attend meetings and site visits with team members
- Help with reporting and system updates
As part of the placement, you'll shadow experienced staff to learn about their roles. As your confidence grows, you'll be given your own tasks and responsibilities, matched to your skills and development. You'll also be attending college to complete a Level 3 Business Administrator qualification.
At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career.
The Details: To complete the Level 2 course you'll ideally have, or be working towards a Maths and English GCSE. You can apply until midnight on the 23rd June 2026. We will let you know if you will be invited to our assessment days by Tuesday 14th July. The assessment day will take place on the 24th July, please make sure you are available.
Apprentice Business Administrator - Housing employer: Sovereign Network Group
SNG is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As an Apprentice Business Administrator in Basingstoke, you'll gain hands-on experience across various teams while working towards a Level 3 qualification, all within a company dedicated to providing affordable homes and thriving communities. With a commitment to reinvesting in our workforce and communities, SNG provides a meaningful opportunity for those looking to build a rewarding career in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Business Administrator - Housing
✨Tip Number 1
Get to know SNG and our mission! Research our values and the communities we serve. This will help you connect your personal goals with what we do, making you a standout candidate during interviews.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on common questions related to customer service and teamwork, as these are key in our Customer and Neighbourhood Team.
✨Tip Number 3
Be ready to showcase your enthusiasm for learning! We love candidates who are eager to grow and develop their skills, so share examples of how you've done this in the past.
✨Tip Number 4
Apply through our website for the best chance of landing the role! Make sure to follow the application instructions carefully and highlight your relevant experiences.
We think you need these skills to ace Apprentice Business Administrator - Housing
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for and what you’ll be doing. Make sure you understand the role and how your skills fit in!
Tailor Your Application:Don’t just send a generic application! We want to see how your experiences relate to the Apprentice Business Administrator role. Highlight relevant skills and experiences that show us why you’d be a great fit for our team.
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Share your passion for housing and community work, and don’t be afraid to show us what makes you unique.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Before the interview, make sure you understand SNG's mission and values. Familiarise yourself with their work in providing affordable housing and how they support communities. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service and teamwork. Prepare examples from your past experiences that demonstrate your ability to handle enquiries or work collaboratively. Practising these responses can boost your confidence.
✨Dress the Part
Even though it's an apprenticeship, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. It doesn’t have to be overly formal, but looking tidy and presentable can make a positive impact.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the apprenticeship is the right fit for you.
