Aftercare & Defect Resolution Manager

Aftercare & Defect Resolution Manager

Full-Time 40000 - 50000 Β£ / year (est.) No working from home possible
Sovereign Network Group

At a Glance

  • Tasks: Deliver top-notch aftercare services and resolve customer issues with efficiency.
  • Company: Join Sovereign Network Group, a leader in customer satisfaction.
  • Benefits: Enjoy 25 days holiday, matched pension, and private medical insurance options.
  • Other info: Dynamic role with opportunities for personal and professional growth.
  • Why this job: Make a real difference in customer experiences and enhance your career.
  • Qualifications: Strong customer service skills and effective communication are essential.

The predicted salary is between 40000 - 50000 Β£ per year.

Sovereign Network Group is seeking an Aftercare Manager based in Wembley to deliver exceptional aftercare services for customers. You will manage customer calls, coordinate inspections, and resolve defects effectively for various projects.

The ideal candidate will have a strong commitment to customer service, an understanding of warranties, and the ability to communicate effectively with stakeholders.

Benefits include:

  • 25 days holiday
  • Matched pension scheme
  • Options for private medical insurance

Aftercare & Defect Resolution Manager employer: Sovereign Network Group

Sovereign Network Group is an excellent employer, offering a supportive work culture that prioritises customer service excellence and employee development. Based in Wembley, the company provides generous benefits such as 25 days of holiday, a matched pension scheme, and options for private medical insurance, ensuring a rewarding work-life balance and opportunities for professional growth.

Sovereign Network Group

Contact Details:

Sovereign Network Group Recruitment Team

We think you need these skills to ace Aftercare & Defect Resolution Manager

Customer Service
Defect Resolution
Communication Skills
Stakeholder Management
Project Coordination
Inspection Management
Understanding of Warranties