At a Glance
- Tasks: Be the friendly face for our customers, ensuring a smooth accommodation experience.
- Company: Join Sovereign Network Group, a company passionate about inclusion and community.
- Benefits: Enjoy 25 days holiday, flexible benefits, and wellbeing perks.
- Other info: Flexible part-time hours with great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and a knack for multitasking are essential.
The predicted salary is between 25936 - 30000 £ per year.
We've got a fantastic opportunity for an Accommodation Advisor to join our team based in Reading. Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more. Based in our Accommodation office in Reading, we offer keyworkers en-suite rooms in shared properties, studios and apartments within easy reach of the hospitals, fire station and local schools.
This role is part-time (17 hours per week), usually worked over 4 days Monday to Friday. We can be flexible with days and hours.
The Role
As an Accommodation Advisor you will be the first point of contact for our customers. You’ll use your customer service skills to ensure a positive experience for all of our tenants. This will include supporting bookings, coordinating some property maintenance and ensuring compliance. You will also be involved in financial transactions, assisting with customer accounts and arrears payments. This is a varied role with no two days the same, covering a wide range of tenancy administration tasks.
What you'll need
- A strong customer focus with proven customer service and administration experience.
- Ability to multitask and work effectively in a busy environment.
- Attention to detail and confidence with figures (rent calculations and invoicing).
- A positive, flexible, and proactive approach.
- Confidence working independently and as part of a team.
- A DBS check will be required for the successful candidate.
If you're customer-focused, organised, and passionate about making a difference, we'd love to hear from you.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.
Accommodation Advisor (Part Time) employer: Sovereign Network Group
Sovereign Network Group is an excellent employer, offering a dynamic work culture that values flexibility and collaboration, with the opportunity to work from home while still engaging with colleagues in the office. Employees benefit from a generous holiday allowance, a matched pension scheme, and tailored benefits options, all designed to support personal and professional growth in the vibrant locations of Basingstoke or Greenham. Join us to be part of a forward-thinking team where your analytical skills will directly influence investment strategies and contribute to meaningful outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Advisor (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sovereign Network Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sovereign Network Group and let us see your personality shine through!
We think you need these skills to ace Accommodation Advisor (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sovereign Network Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Sovereign Network Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sovereign Network Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sovereign Network Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sovereign Network Group will surely appreciate.
