Salary:90,000.00 - 101,000.00 Per year Lead Secure, Reliable and High-Performing IT Services at SNGWe’re looking for an experienced and strategic IT leader to join our CIO Leadership Team at Sovereign Network Group (SNG) as Head of IT Service & Secure Operations. In this new role, you’ll be responsible for the delivery, security, resilience and continual improvement of SNG's core technology services.Based from our offices in Basingstoke or Wembley, you’ll combine home and office working aligned with our hybrid approach. There will be regular travel to both of these offices to ensure close collaboration across teams.The RoleProviding strategic leadership across SNG's technology operations and operational service capabilities, this role ensures technology services remain customer-focused, secure, resilient and aligned to SNG's technology strategy, continually evolving to meet changing organisational needs.You will be a leader who combines strong operational management with a focus on efficiency and value. You will drive improvements in service performance, colleague experience and operational effectiveness through the intelligent use of automation, AI and modern service management practices.You’ll be accountable for leading Service Desk, Infrastructure, Cloud Operations and Cyber Security Operations teams, ensuring colleagues receive reliable, secure and high-quality technology services. Responsibilities include:Developing the operational strategy for IT Services and Secure Operations, ensuring services remain aligned to organisational prioritiesManaging the IT Service and Secure Operations team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvementActing as service owner for all operational IT services within your remit, with accountability for service quality and maturity developmentLeading the response to major incidents, ensuring robust monitoring, operational controls, resilience and business continuity arrangements are in place to minimise service disruption and maintain critical servicesLeading the Service Desk, ensuring timely, high-quality support for colleagues and developing self-service and automationLeading operational cyber security capability across monitoring, incident response, vulnerability management and operational securityDeveloping and owning the strategy, operational management and continual improvement of SNG's cloud infrastructure and workplace technology servicesLeading the operational support of strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of productsManaging strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investmentWhat we need from youYou should have demonstrable experience in a similar senior role within IT Operations or IT Service functions, ideally from within a similar sized, complex organisation. You’ll also need:Experience leading Service Desk, Infrastructure and Cyber Security operationsStrong understanding of IT Service Management and ITIL principlesExperience managing cloud-based infrastructure and Microsoft technology environmentsDemonstrable experience of operational service ownership, service transition and continual improvementExperience leading operational response to major incidents and service disruptions.Strong commercial, financial and supplier management experienceDemonstrable experience leading multidisciplinary technical teamsExcellent stakeholder engagement and influencing skillsExperience presenting operational performance and risk to senior leadersJob DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.SummaryLocation: Basingstoke; WembleyType: Full time
Head of IT Service and Secure Operations in Hampshire employer: Sovereign Housing Group
At Sovereign Network Group, we pride ourselves on being a leading housing provider in the South of England, dedicated to fostering a supportive and inclusive work environment. As a Workday Platform Manager, you will benefit from a generous holiday allowance, a robust pension scheme, and opportunities for personal and professional growth, all while contributing to meaningful community investments. Our commitment to diversity and employee wellbeing ensures that you can thrive both personally and professionally in our dynamic Basingstoke location.
