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For Companies At a Glance
- Tasks: Coordinate work orders and schedules for trades staff, ensuring timely repairs for residents.
- Company: Join Sovereign Network Group, a diverse and inclusive company focused on community support.
- Benefits: Enjoy flexible benefits, 25 days holiday, and a pension scheme matched up to 12%.
- Why this job: Be the first point of contact, helping people while developing strong relationships in a dynamic environment.
- Qualifications: Experience in administration and customer service; understanding of building maintenance is a plus.
- Other info: We encourage applications from all backgrounds to strengthen our team.
The predicted salary is between 28800 - 43200 £ per year.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll liaise with trade staff and repairs staff to ensure appointment targets are met and communicate with residents regarding scheduled repairs and maintenance.
- Responsible for delivering the right outcome for our customers
- Act as a first point of contact within your area for business partners
- Assist in handling complaints and queries
- Manage a diary and booking schedule for the team
- Complete administrative tasks as required
- Seek opportunities to improve performance and suggest solutions
- Develop and maintain strong working relationships with team members and stakeholders
What we look for
- Experience in administration within a busy, customer-focused environment
- Understanding of building maintenance terminology (preferred)
- Experience with various computer systems
- Ability to manage your workload independently
- Strong customer service skills and confident telephone manner
- Ability to work under pressure and think quickly
- Empathy and passion for helping people
Additional benefits include a flexible benefits pot, 25 days holiday (pro-rata plus bank holidays, with an extra day annually up to 30 days), options to buy or sell holiday, and a generous pension scheme matched up to 12%. At Sovereign Network Group, we value inclusion and diversity, encouraging applications from all backgrounds. We believe diverse talent strengthens our team.
Coordinator - Property Services employer: Sovereign Housing Association
Contact Detail:
Sovereign Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services
✨Tip Number 1
Familiarise yourself with building maintenance terminology. This will not only help you understand the role better but also demonstrate your knowledge during any conversations with our team.
✨Tip Number 2
Practice your customer service skills, especially over the phone. Since you'll be liaising with residents and trade staff, being confident and clear in your communication is key to making a great impression.
✨Tip Number 3
Showcase your ability to manage workloads independently. Think of examples from your past experiences where you've successfully handled multiple tasks or tight deadlines, as this will resonate well with us.
✨Tip Number 4
Network with professionals in the property services field. Engaging with others in the industry can provide insights and potentially lead to referrals, which could give you an edge in landing the job.
We think you need these skills to ace Coordinator - Property Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use specific examples that demonstrate your ability to manage workloads independently and handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Coordinator - Property Services role. Emphasise your understanding of building maintenance terminology and your passion for helping people.
Showcase Your Skills: In your application, clearly outline your strong customer service skills and confident telephone manner. Provide examples of how you've successfully managed complaints or queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sovereign Housing Association
✨Know Your Role
Familiarise yourself with the responsibilities of a Coordinator in Property Services. Understand the importance of scheduling, liaising with trades staff, and managing customer queries. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or queries in the past. Highlight your ability to empathise and provide solutions, as this role requires strong customer service skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Mention any tools or systems you use to keep track of appointments and schedules, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for improvement within the role. This shows your interest in the position and helps you assess if it's the right fit for you.
