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- Tasks: Coordinate repairs and maintenance schedules while liaising with trades and residents.
- Company: Join Sovereign Network Group, a company passionate about inclusion and diversity.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Why this job: Make a real difference by helping residents and ensuring smooth operations.
- Qualifications: Experience in administration and strong customer service skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsible to deliver the right outcome for our customer.
- Provide a first point of contact within your area for business partners.
- Assist in complaint and query resolution.
- Manage a diary and bookings schedule for the team.
- Complete required administration tasks.
- Seek opportunities to improve performance and offer solutions.
- Establish and maintain own effectiveness by developing strong working relationships with team members and business stakeholders.
What we look for:
- Solid experience in administration within a busy customer focused role.
- Some understanding of building maintenance terminology preferred.
- Experience of using several different computer systems.
- Ability to manage your own workload.
- Strong customer service focus & confident telephone manner.
- The ability to think quickly and clearly and work well under pressure.
- Empathy and a passion for helping people.
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
Rewards package:
- £ yearly flexible benefit pot to use against benefits of your choice.
- 25 Days Holiday (pro rata) + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- Generous company pension scheme, matched up to 12%.
- Flexible working.
- Recognition scheme.
- Wellbeing discounts.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Coordinator - Electrical employer: Sovereign Housing Association
Contact Detail:
Sovereign Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Electrical
✨Tip Number 1
Get to know the company! Research Sovereign Network Group and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with trade staff and residents, being clear and confident on the phone is key. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and diary effectively. Maybe even share a few tips on how you keep everything running smoothly – it’ll impress them!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Coordinator - Electrical
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administration and customer service. We want to see how your skills match the role of Coordinator - Electrical, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since you'll be liaising with trade staff and residents, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your confident telephone manner and customer service focus.
Highlight Your Problem-Solving Skills: We love candidates who can think quickly and offer solutions! In your application, share examples of how you've successfully resolved complaints or queries in the past. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sovereign Network Group!
How to prepare for a job interview at Sovereign Housing Association
✨Know Your Stuff
Familiarise yourself with building maintenance terminology and the specific responsibilities of a Coordinator - Electrical. This will help you speak confidently about the role and demonstrate your understanding of the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully managed customer queries or complaints in the past. Highlight your ability to empathise and resolve issues quickly, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and scheduling. Share specific strategies or tools you use to keep track of appointments and ensure that targets are met, as this will show your potential employer that you're proactive.
✨Build Rapport
Since you'll be liaising with trade staff and residents, practice your communication skills. Think about how you can establish strong working relationships and convey your passion for helping people during the interview.