Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Negotiate payment arrangements and provide money advice to customers.
- Company: Join SNG, a leading housing association dedicated to community support.
- Benefits: 25 days holiday, flexible benefits, and generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management or debt recovery is essential.
- Other info: Enjoy a mix of home and office working with excellent wellbeing support.
The predicted salary is between 36000 - 60000 £ per year.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year.
We have an opportunity for an Income Officer to join our Customer Accounts team. This role is covering the Newbury and Reading area, and your office base will be our Greenham Hub. This is a Permanent role, with a mix of home, onsite and office working, so a full UK Drivers License and your own transport is essential.
As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
A DBS check will also be undertaken for the successful candidate.
Why Join Us?
At SNG, you'll be part of a purpose-driven organisation that values fairness, inclusion, and supporting the wellbeing and development of our people.
Benefits:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Option to buy or sell holiday as part of our flexible benefits package
- 3 extra paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
If this sounds like the opportunity you're looking for, we'd love to hear from you.
Income Officer in Thatcham employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at SNG. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of welfare benefits and income management. We want to see that you’re not just passionate but also knowledgeable about the field.
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've handled tough situations with customers in the past. We love a candidate who can keep their cool under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Income Officer in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in income management or debt recovery, and don’t forget to showcase your excellent customer service skills. We want to see how you fit into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with SNG and how your skills align with the responsibilities of the Income Officer role. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant experience you have in social housing or the private rented sector. We’re looking for candidates who can hit the ground running, so make it clear how your background prepares you for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at SNG!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the social housing sector, as well as welfare benefits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve had to negotiate or resolve conflicts. This is crucial for an Income Officer, so be ready to demonstrate your diplomatic approach.
✨Be Proactive and Self-Motivated
Since the role requires a self-starter attitude, think of instances where you've taken initiative in previous jobs. Be prepared to discuss how you manage your workload effectively without close supervision, as this will highlight your ability to thrive in a flexible working environment.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific tasks of an Income Officer, such as negotiating payment arrangements and managing evictions. Being able to discuss these responsibilities in detail will show that you’re not just interested in the job, but that you understand what it entails.