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- Tasks: Provide budgeting and welfare benefit advice while assisting customers with applications.
- Company: Leading housing association with a focus on community support.
- Benefits: Generous holiday, pension schemes, and hybrid working options.
- Why this job: Make a real difference in people's lives while working flexibly.
- Qualifications: Deep understanding of the benefits system and experience with vulnerable customers.
- Other info: Collaborative environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing association is looking for a Customer Income Advisor to cover the Oxford area, working hybrid from home and in the office. This role involves providing budgeting and welfare benefit advice, assisting customers with their applications, and collaborating with partners.
The ideal candidate has a deep understanding of the benefits system, possesses strong decision-making skills, and has experience working with vulnerable customers.
The position comes with excellent benefits, including generous holiday and pension schemes.
Hybrid Customer Income & Benefits Advisor in Thatcham employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Income & Benefits Advisor in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work as Customer Income Advisors. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the benefits system. We recommend creating a cheat sheet with key points and common questions related to budgeting and welfare benefits.
✨Tip Number 3
Showcase your experience with vulnerable customers. During interviews, share specific examples of how you've made a difference in their lives. This will highlight your empathy and decision-making skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Customer Income & Benefits Advisor in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with budgeting and welfare benefits. We want to see how your skills align with the role, so don’t be shy about showcasing your understanding of the benefits system!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping vulnerable customers and how your decision-making skills can make a difference in their lives. We love a personal touch!
Showcase Relevant Experience: If you've worked with vulnerable customers before, let us know! Share specific examples of how you've assisted them with applications or provided advice. This will help us see your hands-on experience in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Benefits Inside Out
Make sure you brush up on the benefits system before your interview. Understand the various types of welfare benefits and budgeting advice you might need to provide. This will show that you're not just familiar with the topic, but that you're genuinely passionate about helping customers navigate their options.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experiences where you've had to make tough decisions, especially in challenging situations. This role requires strong decision-making skills, so be ready to discuss how you approach problem-solving and what factors you consider when making decisions for vulnerable customers.
✨Demonstrate Empathy and Understanding
Working with vulnerable customers requires a unique approach. Think of specific instances where you've successfully supported someone in need. Highlight your ability to listen, empathise, and provide tailored advice that meets individual circumstances. This will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the organisation's approach to customer service. This shows that you're not only interested in the position but also invested in how you can contribute to their mission.
