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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries in a fast-paced environment.
- Company: Reputable housing association committed to community support.
- Benefits: Generous holiday, pension benefits, and professional growth opportunities.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Excellent customer service skills, resilience, and a full UK driving licence.
- Other info: Flexible hours with a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
A prominent housing association in Thatcham is seeking a dedicated Customer Service Advisor for their Out of Hours team. This role involves answering and resolving customer queries in a busy alarm response center.
Key qualifications include:
- Excellent customer service skills
- Resilience
- Self-motivation
The position offers generous holiday, pension benefits, and opportunities for professional growth. Please note, this role requires a full UK driving licence and the ability to work flexible hours.
24/7 Customer Service Advisor – Housing Support in Thatcham employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Customer Service Advisor – Housing Support in Thatcham
✨Tip Number 1
Make sure you research the housing association before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or urgent situations, as this will demonstrate your resilience and problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your flexibility! Since the role requires working out of hours, be ready to discuss your availability and willingness to adapt to different shifts.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace 24/7 Customer Service Advisor – Housing Support in Thatcham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, especially in a busy environment like an alarm response centre.
Be Resilient and Self-Motivated: In your written application, share examples that demonstrate your resilience and self-motivation. We love candidates who can thrive under pressure and keep a positive attitude, so let us know how you’ve done this before!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills and experiences that align with the job description, so we can see you’re a perfect fit for our Out of Hours team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in a housing support context. Familiarise yourself with common customer queries and how to handle them effectively. This will show your potential employer that you're serious about the position.
✨Showcase Your Resilience
In a busy alarm response centre, resilience is key. Prepare examples from your past experiences where you've successfully managed stressful situations or difficult customers. This will demonstrate your ability to stay calm under pressure, which is crucial for this role.
✨Flexibility is Key
Since the job requires flexible hours, be ready to discuss your availability during the interview. Highlight any previous experience you have working irregular hours or adapting to changing schedules. This shows that you're committed and can meet the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.