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For Companies At a Glance
- Tasks: Lead a seamless staircasing and resales service for homeowners.
- Company: Join SNG, a supportive and inclusive housing organisation.
- Benefits: Enjoy 25 days holiday, flexible working, and wellbeing perks.
- Why this job: Make a real difference in people's lives through shared ownership.
- Qualifications: Experience in housing or estate agency with strong communication skills.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a FTC until November 2026.
At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).
The Role
As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.
Key accountabilities
- Responsible for delivering a seamless and transparent shared ownership sales service – providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire
- To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups
- Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements
- Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met
- Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions
- Responsible for driving sales through proactive case management, approve RICS valuations ensuring the report accurately reflects the current market value
What we look for
- An understanding of shared ownership staircasing and resales
- A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases
- Strong communication and customer service skills
- Ability to carry out multiple tasks and prioritise workload accordingly
- Good relationship building skills with internal and external stakeholders
Benefits
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks\’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We\’re passionate about inclusion for all and creating a workplace where everyone can thrive.
Apply today to be considered!
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Staircasing & Resales Consultant employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staircasing & Resales Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know about staircasing and resales. A friendly chat can lead to insider info or even job leads that aren’t advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of shared ownership and the legalities involved. We want you to showcase your expertise and passion for customer service during those crucial conversations!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at SNG.
We think you need these skills to ace Staircasing & Resales Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Staircasing & Resales Consultant role. Highlight your experience in shared ownership and customer service, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since you'll be liaising with various professionals, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with stakeholders.
Be Detail-Oriented: Pay attention to the details in your application. Ensure all your information is accurate and that you've followed any specific instructions in the job description. This shows us you can handle the administrative side of the role effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application reaches us quickly. Plus, it’s a great way to explore more about our company culture!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership, staircasing, and resales. Familiarise yourself with the legal and regulatory requirements that come with the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing an excellent experience for customers, be prepared to share examples of how you've delivered top-notch customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks. Practice articulating how you would handle various situations related to staircasing and resales, such as dealing with a difficult client or managing tight deadlines.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. This will demonstrate your strong communication skills and ability to build relationships, which are crucial for the role.