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- Tasks: Act as the main contact for residents, ensuring clear communication and support during building safety works.
- Company: Join a dedicated team focused on resident welfare and building safety.
- Benefits: Flexible working hours, competitive salary, and the chance to make a real difference.
- Why this job: Be a vital part of keeping residents safe and informed during important safety projects.
- Qualifications: Experience in resident engagement and strong communication skills are essential.
- Other info: Opportunity for personal growth in a supportive and dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Resident Liaison Officer (RLO) to support a complex programme of building safety remediation works, including EWS1 compliance. You will act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.
This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.
Key responsibilities- Act as the main liaison between residents, contractors, and stakeholders
- Deliver resident engagement plans, meetings, drop-ins, and home visits
- Produce clear resident communications (letters, newsletters, updates, bulletins)
- Support building safety compliance and escalate safety concerns
- Mediates disputes and support Stage 1 complaint responses
- Support resident decants, including needs assessments and compensation
- Coordinate contractor access and monitor performance
- Work flexibly, including occasional evenings, weekends, and out-of-hours responses
- Proven experience in resident or stakeholder engagement
- Strong communication and conflict-resolution skills
- Ability to work independently with minimal supervision
- Good IT skills, including Microsoft Office
- Flexible approach to working hours
- Enhanced DBS check required
- Housing or social housing experience
- Decant or resident relocation experience
- Contractor or service-contract management experience
- Full UK driving licence and access to a vehicle
Why join us? You will play a vital role in keeping residents safe, informed, and supported while delivering critical building safety works.
Resident Liaison Officer employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing or construction sectors. Attend local events or online webinars where you can meet people who might know about opportunities for a Resident Liaison Officer.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, consider doing mock interviews with friends or family. Get comfortable discussing how you would handle sensitive situations and engage with residents.
✨Tip Number 3
Showcase your conflict-resolution skills! Prepare examples from your past experiences where you successfully mediated disputes or managed complaints. This will demonstrate your ability to handle the challenges of the RLO role.
✨Tip Number 4
Apply through our website! We want to see your application directly. Make sure to highlight your relevant experience and how you can contribute to resident welfare and safety during the building works.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in resident engagement and communication. We want to see how your skills match the role of a Resident Liaison Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since this role is all about clear communication, include specific instances where you've successfully managed sensitive situations or resolved conflicts. We love seeing how you’ve made a positive impact in previous roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points for key achievements and make sure your letters and updates are easy to read. We appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with building safety regulations, EWS1 compliance, and how to effectively communicate with residents and contractors. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've successfully engaged with residents or managed conflicts in the past. Think about specific situations where your communication made a positive impact. This will show that you can handle sensitive situations with ease.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various scenarios, such as a resident complaint or a dispute between contractors. Practice your responses to these types of questions, focusing on your judgement and problem-solving skills. This will help you convey your ability to manage challenging situations effectively.
✨Demonstrate Flexibility and Independence
Since this role requires a flexible approach and the ability to work autonomously, be ready to discuss how you've successfully managed your time and tasks independently in previous roles. Highlight any experiences where you adapted to changing circumstances or worked outside of standard hours.
