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- Tasks: Lead a team to deliver top-notch property maintenance and improvements for our customers.
- Company: Join SNG, a leading Housing Association dedicated to providing affordable homes for a better life.
- Benefits: Enjoy flexible working, generous holiday, and a £450 flex-pot annually with great discounts.
- Why this job: Be part of an ambitious team driving positive change in housing and community services.
- Qualifications: Experience in managing maintenance teams and knowledge of health and safety legislation required.
- Other info: This role involves travel; a full UK driving licence is necessary.
The predicted salary is between 36000 - 60000 £ per year.
As a leading Housing Association, SNG\’s purpose is simple – providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or affordable rent.
It\’s a great time to join us as we invest in our existing customers\’ homes by applying our Homes and Place Standard to all our properties, whilst working in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day.
We have an exciting new opportunity for a Delivery Manager to join our Property Services Team in our modern Basingstoke Hub covering our North Hampshire Locality.
The role
Reporting into the Operations Manager, you\’ll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a team of circa 12+ in house trades and external contractors across your locality.
You\’ll lead on operational delivery of property services workstreams both residential and non-residential portfolio focusing mainly on the Responsive Repairs services.
As a manager, you\’ll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback.
You\’ll also be responsible for:
- Delivering the right outcome for our customer in a safe and timely way through a team of trades operatives
- Maintaining high quality data within the property systems
- Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM
- Ensuring a detailed local knowledge of customer, asset and investment needs across your locality
- Engaging and working with residents and groups to develop co-created services
What you\’ll need
To be successful in this role you will need:
- Experience of managing a direct labour workforce focused teams for the delivery of maintenance services
- Demonstratable knowledge of planning the delivery of workstreams in a customer focussed environment
- Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to SNG
- Ability to operate with commercial acumen
- Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams
- Proficient use of Microsoft office suite with Intermediate or advanced Excel skills
There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure.
What can we offer you
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salary
- Flexible working – we\’re committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover
- Discounted travel insurance
It\’s a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You\’ll be joining a highly skilled team at the forefront of driving these improvements and we\’d love to hear from you to explore your skills and experience further.
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Property Maintenance Delivery Manager employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Maintenance Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific property maintenance challenges faced by housing associations. Understanding the unique needs of affordable housing can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property services sector, especially those who have experience in managing teams for maintenance services. This can provide you with insights and potentially valuable connections that may help you stand out.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you successfully managed a team or project. Highlight how you set clear expectations and provided feedback to improve performance.
✨Tip Number 4
Research SNG's current projects and initiatives. Being knowledgeable about their goals and values will allow you to tailor your conversation and show how your skills align with their mission to provide good, affordable homes.
We think you need these skills to ace Property Maintenance Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Property Maintenance Delivery Manager.
Highlight Relevant Experience: Emphasise your experience in managing maintenance services and leading teams. Provide specific examples of how you've successfully delivered customer-focused outcomes and maintained high safety standards in previous roles.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office, especially Excel, as well as your knowledge of health and safety legislation. Use concrete examples to demonstrate your commercial acumen and ability to manage budgets effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for providing affordable housing and improving customer experiences. Mention why you want to work for SNG and how you can contribute to their mission.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Showcase Your Leadership Skills
As a Delivery Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you set expectations, and how you provide feedback. Use specific examples to illustrate your leadership style.
✨Demonstrate Customer Focus
This role is all about delivering high-quality services to customers. Be ready to share examples of how you've prioritised customer needs in past roles, and how you’ve engaged with residents or clients to improve service delivery.
✨Highlight Your Health and Safety Knowledge
Given the importance of health and safety in this role, make sure to discuss your understanding of relevant legislation and how you've implemented safe working practices in previous positions. This will show your commitment to maintaining a safe environment.
✨Prepare for Budget Management Questions
You'll need to manage budgets effectively. Be prepared to talk about your experience with financial planning, tracking income and expenditure, and any strategies you've used to ensure value for money in service delivery.