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- Tasks: Lead a team to manage property services and enhance customer experiences.
- Company: Join a forward-thinking organisation dedicated to providing affordable homes.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in fast-paced service environments and strong team management skills.
- Other info: Be part of an inclusive culture that values authenticity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Our purpose is to provide good, affordable homes. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We have a great opportunity for a Full time Operations Support Team Manager to join our Property Services Team, covering the Dorset Locality, ideally working from our Blandford Office. This will be a 12-month Fixed Term contract.
The role involves managing a team of Coordinators who work within our Property Teams, responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works. As a manager, you will be a role model bringing our values to life, showing authenticity, integrity, and credibility, and taking responsibility to deliver the right outcome for our customers in a safe and timely way. You will set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.
What you’ll need:
- Ability to inspire, support and develop others to optimise their performance
- Experience of operating within a large fast-paced service environment ideally with Property Service experience
- Knowledge and application of customer management systems
- Experience in improving productivity performance and enhancing processes
- Ability to propose creative solutions that drive continuous improvement
- Evidence of excellent customer service achievements in a complex delivery environment
- Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
- Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
- Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
What you’ll receive from us:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Operations Support Team Manager (Fixed Term Contract) employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Team Manager (Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SNG or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for management roles in property services. Think about how your experience aligns with their values and be ready to share specific examples of your achievements.
✨Tip Number 3
Showcase your leadership skills during the interview. Be prepared to discuss how you've inspired and developed teams in the past, and how you plan to bring that same energy to the Operations Support Team at SNG.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Operations Support Team Manager (Fixed Term Contract)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about providing good, affordable homes and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Operations Support Team Manager role. Highlight your experience in managing teams, improving processes, and delivering excellent customer service. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SNG.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to providing affordable homes and how they operate within the property services sector. This will help you align your answers with their goals and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Support Team Manager, you'll need to inspire and develop your team. Prepare examples from your past experiences where you've successfully led a team, improved performance, or implemented creative solutions. Highlighting these achievements will demonstrate your capability to manage and motivate others effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you had to manage customer expectations or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Customer Service Experience
Given the role's focus on customer management, be ready to discuss your experience in delivering excellent customer service. Share specific examples of how you've handled challenging situations and ensured customer satisfaction, as this will resonate well with the company's values.