Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Act as the main contact for residents, ensuring clear communication and support during building safety works.
- Company: Join a dedicated team focused on resident welfare and building safety.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while managing important safety projects.
- Qualifications: Experience in resident engagement and strong communication skills are essential.
- Other info: Autonomous role with opportunities for conflict resolution and community impact.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Resident Liaison Officer (RLO) to support a complex programme of building safety remediation works, including EWS1 compliance. You will act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.
Key responsibilities
- Act as the main liaison between residents, contractors, and stakeholders
- Deliver resident engagement plans, meetings, drop-ins, and home visits
- Produce clear resident communications (letters, newsletters, updates, bulletins)
- Support building safety compliance and escalate safety concerns
- Mediates disputes and support Stage 1 complaint responses
- Support resident decants, including needs assessments and compensation
- Coordinate contractor access and monitor performance
- Work flexibly, including occasional evenings, weekends, and out-of-hours responses
About you
Essential:
- Proven experience in resident or stakeholder engagement
- Strong communication and conflict-resolution skills
- Ability to work independently with minimal supervision
- Good IT skills, including Microsoft Office
- Flexible approach to working hours
- Enhanced DBS check required
Desirable:
- Housing or social housing experience
- Decant or resident relocation experience
- Contractor or service-contract management experience
- Full UK driving licence and access to a vehicle
Why join us?
You will play a vital role in keeping residents safe, informed, and supported while delivering critical building safety works.
Resident Liaison Officer in London employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing or construction sectors. Attend local events or online webinars where you can meet people who might know about opportunities for a Resident Liaison Officer.
✨Tip Number 2
Show off your communication skills! When you get the chance, practice explaining complex ideas simply. Whether it’s in a casual chat or during an interview, being clear and engaging will set you apart.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window. Reach out directly to the hiring manager or team via LinkedIn. A friendly message can make a big difference!
✨Tip Number 4
Keep your CV and LinkedIn profile updated with relevant experiences. Highlight your conflict-resolution skills and any experience with resident engagement. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in resident or stakeholder engagement. We want to see how you've successfully communicated and resolved conflicts in the past, so don’t hold back on those examples!
Tailor Your Communication: When writing your application, use clear and concise language. Remember, you’ll be producing communications for residents, so show us you can do that right from the start. Keep it friendly and professional!
Demonstrate Your Flexibility: This role requires a flexible approach, so let us know about your availability and willingness to work outside of standard hours. We appreciate candidates who can adapt to the needs of the job!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with building safety remediation works and EWS1 compliance. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've effectively engaged with residents or stakeholders in the past. Think about specific situations where you resolved conflicts or delivered important updates, and be ready to share these stories.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you handle sensitive situations and mediate disputes. Think of scenarios where you successfully navigated challenges and supported residents through difficult times. This will show your potential employer that you can manage the complexities of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.