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For Companies At a Glance
- Tasks: Manage contractors for servicing and maintenance, ensuring top-notch customer satisfaction.
- Company: A leading housing association in the UK with a strong customer focus.
- Benefits: Competitive holidays, pension schemes, and a hybrid work model.
- Why this job: Make a real difference in customer service while enjoying flexible working arrangements.
- Qualifications: Strong contractor management skills and excellent communication abilities required.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A housing association in the UK is seeking a Contracts Officer – Complex Works to join their customer team in London. The role involves overseeing contractor management for servicing and maintenance contracts, ensuring effective service delivery focusing on customer satisfaction.
Candidates should possess:
- Strong contractor management skills
- Excellent communication abilities
- Experience in high-pressure environments
This position offers a balance of office and home working, along with competitive benefits including holidays and pension schemes.
Hybrid Contracts Officer - Complex Works (Customer Focus) in London employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contracts Officer - Complex Works (Customer Focus) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to contractor management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your experience in high-pressure environments and how you've successfully managed contractors in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Hybrid Contracts Officer - Complex Works (Customer Focus) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contractor management skills and experience in high-pressure environments. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your abilities throughout your application. Whether it’s in your CV or cover letter, use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Contracts Inside Out
Make sure you brush up on your knowledge of contractor management and servicing contracts. Be ready to discuss specific examples from your past experiences where you've successfully managed contractors, especially in high-pressure situations.
✨Showcase Your Customer Focus
Since the role emphasises customer satisfaction, prepare to share instances where you've gone above and beyond for customers. Think about how you can demonstrate your commitment to delivering excellent service and how that aligns with the housing association's values.
✨Practice Your Communication Skills
Effective communication is key in this role. Consider practising common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently, as well as listening actively to any questions posed by the interviewer.
✨Prepare for Hybrid Working Questions
As this position offers a mix of office and home working, be ready to discuss how you manage your time and productivity in both environments. Share strategies you've used to stay organised and maintain communication with your team while working remotely.
