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- Tasks: Support local IT systems, resolve support tickets, and train colleagues.
- Company: Join SNG, a dynamic organisation providing affordable homes across London and the South.
- Benefits: Enjoy flexible working, 25+ days holiday, and a yearly benefits pot.
- Why this job: Be part of a friendly team, develop your skills, and make a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a valid UK Driving Licence required.
- Other info: This is a fixed-term role until September 2026 with opportunities for growth.
The predicted salary is between 39000 - 42000 £ per year.
We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn.
This is a full-time, fixed-term role until September 2026, primarily office-based.
The starting salary is £39,000 – £42,000 depending on experience.
The Role:
As an IT Service Local Delivery Analyst, you\’ll provide local IT systems support, training, and advice to SNG colleagues. You will be responsible for the development, maintenance, and operation of the organisation\’s devices, infrastructure, and applications.
You will ensure efficient resolution of IT support tickets, working within operating & service level agreements (SLAs), and utilizing service desk tools (ITSM system, knowledge system, monitoring, etc.) to log, prioritize, categorize, and resolve interactions.
This role supports end-user computing across all SNG locations, acting as an escalation point for the central IT service delivery team and providing local hands-on support for the wider CIO teams.
Due to travel requirements, you must hold a full and valid UK Driving Licence and have your own vehicle.
What we need from you:
- High customer focus and collaborative working skills.
- Experience working on an IT Service Desk or in a technical team, with excellent communication skills via in-person, phone, webchat, email, or digital assistant.
- ITIL v3 or v4 Practitioner certification is advantageous.
We are looking for:
- Experience troubleshooting and problem-solving.
- Good understanding of hardware, especially PCs, printers, and AV equipment.
- Ability to work office-based and travel between SNG sites.
- Confident in delivering basic user training for AV services.
- Self-motivated team player capable of working independently in remote locations.
What we can offer you:
Join a friendly, dynamic IT Service Team and develop your skills within a successful, diverse organization. Benefits include:
- £450 yearly flexible benefit pot.
- Flexible working arrangements.
- 25 days holiday + bank holidays, increasing to 30 days with service.
- Option to buy or sell holiday.
- Matching pension scheme up to 12%.
- Life cover from day one.
- Recognition scheme.
- Wellbeing discounts, including gym memberships.
About us:
Sovereign has joined forces with Network Homes to form SNG. We provide over 84,000 homes and invest in communities across London and the South of England, aiming to provide affordable homes in thriving communities.
We are committed to equality, diversity, and inclusion, and we encourage you to learn more on our careers site.
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IT Service - Local Delivery Analyst (Fixed Term) employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service - Local Delivery Analyst (Fixed Term)
✨Tip Number 1
Familiarise yourself with ITIL principles, as having a solid understanding of ITIL v3 or v4 can set you apart. Consider brushing up on your knowledge through online courses or resources to demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role requires high customer focus, be prepared to share examples of how you've successfully resolved issues and supported users in previous positions.
✨Tip Number 3
Prepare to discuss your troubleshooting experience in detail. Be ready to explain specific instances where you identified and resolved technical problems, especially related to hardware like PCs and printers, as this will showcase your hands-on expertise.
✨Tip Number 4
Since the role involves travel between SNG sites, ensure you have your driving licence and vehicle ready. Mentioning your readiness to travel during discussions can demonstrate your flexibility and commitment to the role.
We think you need these skills to ace IT Service - Local Delivery Analyst (Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, particularly any roles you've held on an IT Service Desk. Emphasise your troubleshooting skills and familiarity with hardware, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your customer focus and collaborative working skills, as well as your ability to deliver training.
Highlight Relevant Certifications: If you have ITIL v3 or v4 Practitioner certification, make sure to mention it prominently in your application. This will show that you have a solid understanding of IT service management principles.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with colleagues or customers in various formats, such as in-person, phone, or digital platforms.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Showcase Your Customer Focus
As an IT Service Local Delivery Analyst, you'll need to demonstrate a high level of customer focus. Be prepared to share examples from your past experiences where you successfully resolved issues for users or provided exceptional support.
✨Highlight Technical Skills
Make sure to discuss your experience with IT service desks and any relevant technical skills. Mention specific tools you've used, such as ITSM systems, and your familiarity with hardware like PCs and printers, as these are crucial for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting and problem-solving scenarios. Prepare a few examples that showcase your analytical skills and how you approach resolving technical issues efficiently.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you may need to deliver training or support to colleagues with varying levels of IT knowledge.
