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For Companies At a Glance
- Tasks: Lead a team to deliver outstanding income recovery services and improve customer satisfaction.
- Company: Join SNG, one of England's largest housing associations, dedicated to community investment.
- Benefits: Enjoy 25 days holiday, flexible benefits, and generous pension schemes.
- Why this job: Make a real impact in a purpose-driven organisation focused on fairness and inclusion.
- Qualifications: Experience in social housing income recovery and strong leadership skills required.
- Other info: Hybrid working model with opportunities for professional development and wellbeing support.
The predicted salary is between 36000 - 60000 £ per year.
Overview
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year.
We have an opportunity for an Income Manager to join our team, to help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. This role will be based in Hurn with travel to other offices as and when required. SNG take a hybrid approach combining office and home working, with a minimum requirement of 2 days a week in the office.
The Role
You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You will collaborate with the wider management team to meet performance targets, operational goals, and industry best practices.
Responsibilities
- Lead and support a team, fostering a high-performing and professional environment.
- Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money.
- Ensure your team collaborates with other teams to provide a customer-centric service.
- Use a data-driven approach to improve service delivery and efficiency.
- Manage data related to income performance as per Sovereign's guidelines.
Qualifications
Essential:
- Experience in a similar role within social housing, including income recovery for various tenures.
- Knowledge of managing arrears in rented, leasehold, and shared ownership properties.
- Proven ability to lead and motivate a rent/income collection team.
- Up-to-date knowledge of legislation, regulations, and standards related to income collection.
- Experience in using data to drive service performance and deploy resources effectively.
- Strong leadership, communication, and interpersonal skills.
- Evidence of excellent customer service in a complex environment.
Desirable:
- Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential.
Why Join Us?
At SNG, you will be part of a purpose-driven organisation that values fairness, inclusion, and supporting the wellbeing and development of our people.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Option to buy or sell holiday as part of our flexible benefits package
- 3 extra paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
If this sounds like the opportunity you're looking for, we'd love to hear from you.
Income Manager employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching SNG and their values. Understand their approach to income recovery and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your data-driven decision-making skills! Be ready to discuss how you've used data in past roles to improve service delivery. This is key for the Income Manager position, so come armed with examples that showcase your expertise.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the SNG team and contributing to their mission.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Manager role. Highlight your experience in income recovery and how it aligns with SNG's mission. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since this role involves using data to make informed decisions, be sure to mention any relevant experience you have with data analysis. We love candidates who can demonstrate how they've used data to improve service delivery in the past.
Emphasise Leadership Experience: As you'll be leading a team, it's crucial to showcase your leadership skills. Share examples of how you've motivated teams and achieved targets in previous roles. We’re looking for someone who can inspire others!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Numbers
As an Income Manager, you'll be dealing with data daily. Brush up on your knowledge of income recovery metrics and how they relate to performance targets. Be ready to discuss specific examples of how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Skills
You'll be leading a team, so it's crucial to demonstrate your leadership style. Prepare to share experiences where you've motivated a team or resolved conflicts. Highlight how you foster a high-performing environment and ensure everyone is working towards common goals.
✨Understand the Customer-Centric Approach
SNG values customer satisfaction, so be prepared to discuss how you've previously ensured a customer-centric service. Think of examples where you've gone above and beyond for customers, especially in complex situations related to income collection.
✨Stay Updated on Legislation
Knowledge of current legislation and regulations is key in this role. Make sure you're familiar with the latest laws affecting income recovery in social housing. You might be asked about how these regulations impact your approach to managing arrears, so have some insights ready.
