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For Companies At a Glance
- Tasks: Be the first point of contact for customers and provide exceptional support.
- Company: A reputable housing association dedicated to customer satisfaction.
- Benefits: Starting salary of £28,000, holiday entitlement, and a matched pension scheme.
- Why this job: Join a team that values communication and enhances customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy hybrid working options and a supportive work environment.
The predicted salary is between 28000 - 28000 £ per year.
A housing association in the UK is seeking a Customer Service Advisor to be the first point of contact for customers. You will work 37 hours per week on a rota basis, initially in the Hertford office, with the option for hybrid working. The ideal candidate should have strong communication skills and a focus on customer experience.
The position offers a starting salary of approximately £28,000 and generous benefits including holiday entitlement and a matched pension scheme.
Hybrid Customer Service Advisor – Resolve & Support employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor – Resolve & Support
✨Tip Number 1
Make sure you research the housing association before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the company and the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities.
We think you need these skills to ace Hybrid Customer Service Advisor – Resolve & Support
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the first point of contact for customers, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Focus on Customer Experience: We want to see your passion for customer service shine through! Share examples in your application that showcase your commitment to enhancing customer experience. This will help us understand how you can contribute to our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills and experiences that align with the role of a Customer Service Advisor at our housing association.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know the Company Inside Out
Before your interview, take some time to research the housing association. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Emphasise Your Customer-Centric Approach
Highlight your focus on customer experience by discussing how you prioritise customer needs. Think of specific instances where you went above and beyond for a customer. This will demonstrate that you understand the importance of customer service in this role.
✨Prepare for Hybrid Working Questions
Since the role offers hybrid working, be ready to discuss how you manage your time and productivity in a remote setting. Share any relevant experiences and strategies you have for staying organised and connected with your team while working from home.
