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For Companies At a Glance
- Tasks: Support customers with queries and ensure excellent service in a friendly team.
- Company: Join SNG, a leading provider of affordable homes in thriving communities.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Hybrid working available after 6 months; great career growth opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our customers. They rely on us to be there when they need support and you will be owning and resolving their queries. Our current positions are for full time permanent Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Hertford office then we can offer you hybrid working. We offer a starting salary of circa £28,000.
The Role
- You will be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed.
- You could be reporting repairs, answering questions about rent payments, complaints, reporting anti-social behaviour and general enquiries around rehousing and SNG.
- You will ensure an excellent customer experience by being part of an amazing team that responds to our customers' needs and delivers resolutions where possible.
- You will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responses.
- You will communicate effectively making sure we give our customers clear, accurate information and advice in a professional manner.
- You will work collaboratively with colleagues in the team and across other departments to ensure customers receive a timely response to their queries.
What we need from you
- Experience of working in a busy customer service environment where you have focused on a great customer experience and the resolution of customer queries.
- A ‘can-do' attitude and the ability to respond in a professional manner, to make sure our customers have a great customer experience.
- Excellent interpersonal skills, and the ability to consider our customers' needs with empathy and resilience.
- Excellent verbal and written communication skills.
- The ability to take responsibility for the service you deliver to our customers along with good timekeeping and reliability.
- Excellent IT skills including MS Office, Outlook and the ability to adapt to our customer relationship management (CRM) systems.
You will need to be available to start with us on Monday the 9th March 2026.
What we offer you
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional Wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/adoption pay.
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service).
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
About us
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Customer Service Advisor in Hertford employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hertford
✨Tip Number 1
Get to know the company! Before your interview, spend some time on our website. Familiarise yourself with our values and mission. This will help you connect your experience to what we do and show us you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you articulate your problem-solving skills and demonstrate your 'can-do' attitude during the interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past roles where you’ve gone above and beyond for customers. We love hearing about real experiences that showcase your interpersonal skills and resilience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen and professional, plus it’s a great chance to reiterate why you’d be a fantastic fit for our team.
We think you need these skills to ace Customer Service Advisor in Hertford
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application shows us you care about the details.
Reflect Our Values: Take a moment to understand our mission at SNG. When you write your application, try to reflect our values and how you can contribute to our goal of providing great customer experiences. This will help us see you as a good fit for our team!
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our company while you’re there!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at SNG. Familiarise yourself with the types of queries you might handle, like reporting repairs or answering questions about rent payments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries. Highlight your 'can-do' attitude and how you’ve used empathy to understand customer needs. This will illustrate that you have the right mindset for providing excellent customer service.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with friends or family, focusing on how you convey information. Remember, it’s not just about what you say, but how you say it!
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with a frustrated customer or managing multiple queries at once. This will show your problem-solving skills and ability to work under pressure, which are crucial for a Customer Service Advisor.
