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- Tasks: Oversee estate servicing and maintenance, ensuring customer satisfaction and effective contractor management.
- Company: Join SNG, a dynamic team providing affordable homes across London and the South.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real impact in communities while enjoying a flexible work-life balance.
- Qualifications: Strong organisational skills, excellent communication, and a full driving licence required.
- Other info: Be part of a supportive culture focused on equality, diversity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We have a great opportunity for an Estates Officer to join our Team at SNG on a Permanent Basis. Based from our office in Wembley, London, you'll combine a mix of home and office working to ensure a positive work/life balance.
About SNG: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
The Role: The role will oversee estate servicing and maintenance contracts, ensuring the customers are placed at the heart of our services. Work alongside the Contracts Manager – Estate Services to maintain effective day-to-day contractor management through both direct case work and a data led approach. You will ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders.
- Measure and monitor customer satisfaction levels.
- Ensure that the estate's common areas are monitored to meet agreed standards.
- Attend regular meetings with contractors, working collaboratively to improve service standards.
- Monitor estate services and grounds maintenance contracts in line with specifications.
- Participate in contractor selection panels and assist in setting contract specifications.
- Responsibility for ensuring health and safety inspections and checks are carried out on estates and in the communal areas, including communal risk assessments and regular reviews.
- Liaise with colleagues on estate service maintenance, ensuring repairs orders are raised, checked, authorised and followed up as required.
- Attend meetings with Resident Association as necessary, identifying ways to improve resident services.
- Act as a single point of contact for residents, providing information and monitoring customer satisfaction.
- Conduct joint estate inspections with the Locality Officers where required, ensuring that actions are implemented and meet the highest standards.
- Support the Contracts Manager – Estate Services with the delivery of designated servicing programmes, ensuring compliance requirements are met by all contractors.
- Ensure that regular Landlord meter readings are taken and recorded.
What we need from you:
- Experience of carrying out administrative tasks.
- Excellent organisational skills and the ability to prioritise your workload.
- Good communications skills with internal and external stakeholders.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Knowledge of using multiple IT systems and a basic knowledge of Excel.
- A full and clean driving license, the role will involve the individual attending SNG sites (for estate inspections etc/emergency visits where required).
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional Wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/adoption pay.
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service).
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Estates Officer employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at SNG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for your interview by researching SNG's values and recent projects. Show us that you’re genuinely interested in our mission to provide affordable homes and improve communities. Tailor your answers to reflect how you can contribute to this goal.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and contractor management. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Estates Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Estates Officer role. Highlight your experience in administrative tasks and customer service, as these are key to what we’re looking for at SNG.
Show Off Your Organisational Skills: We love a good organiser! In your application, give examples of how you've managed your workload effectively in the past. This will show us you can handle the responsibilities of the role with ease.
Communicate Clearly: Good communication is essential for this role. Use your application to demonstrate your ability to engage with both internal and external stakeholders. A clear and concise writing style will go a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at SNG.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Officer role. Familiarise yourself with the responsibilities mentioned in the job description, such as overseeing estate servicing and maintenance contracts. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Estates Officer, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed relationships in previous roles. Think about times when you resolved conflicts or improved customer satisfaction, as these will highlight your strong communication skills.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities, so be ready to discuss how you prioritise tasks and manage your workload. You could share specific tools or methods you use to stay organised, especially when juggling multiple projects or deadlines.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, the challenges faced by the Estates Officer, or how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
