Employment and Skills Project Officer (Fixed Term) in Basingstoke

Overview

SNG\'s Employment, Skills and Inclusion team offer a personalised service of guidance, support and practical help to any SNG resident.

We\'re pleased to be recruiting for a full time Employment & Skills Project Officer, on a 6 Month Fixed Term basis with an immediate start, to join the team to provide efficient and effective project, triage and administrative support to the Employment, Skills and Inclusion Teams during the Winter months.

We can be flexible with the office location, and expect a minimum of 2 days in the office per week. The team is spread across SNG\'s geography so there may be some additional travel required on occasion.

Responsibilities

• Co-ordinate and distribute essential support for customers during the Winter months
• Respond to customer queries to establish need and ensure the appropriate support and onward referrals are in place
• Respond and appropriately deal with additional service enquiries received into the inbox, team Dynamics tasks and via the SNG website by customers, colleagues and external organisations.
• Administer, co-ordinate the implement the delivery and monitoring of customer grants and support interventions
• Processing finance requests
• Supporting with other Employment and Skills related projects

A chance you\'ve been waiting for?

This is a fast paced and rewarding role which would suit someone looking to utilise their strong customer service and administrative skills.

You don\'t need to have previous experience in a similar position, as we\'re keen to hear how your transferrable skills would make you the ideal candidate. You must be passionate about people and helping to take action that can help improve their circumstances and opportunities, have an interest in community investment and customer support.

Essential skills

• Excellent communication skills both verbal and written
• Excellent record keeping and attention to details
• Ability to work with empathy and patience in a fast-paced environment

Full on the job training will be given, so a keen desire to learn and progress is essential. We want to ensure roles have variety and opportunity to develop and are looking for someone who is willing to get involved in a variety of tasks and projects and can work autonomously

Your Benefits

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional paid wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Sound like your kind of role? Apply today to be considered for this opportunity!