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- Tasks: Manage customer-reported defects and ensure timely resolutions.
- Company: Join Sovereign Network Group, a leading UK housing association focused on quality living.
- Benefits: Enjoy 25 days holiday, wellbeing days, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in defect management and strong communication skills are essential.
- Other info: Be part of a culture that values inclusion and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At Sovereign Network Group, we are driven by our purpose – to provide quality homes and places where people love to live. As one of the UK's leading housing associations, we are committed to creating positive change for our residents and communities through sustainable development, customer focus, and continuous improvement.
The Opportunity
We are looking for a Defects Coordinator to join our team, playing a key role in managing customer-reported retrofit defects from initial notification through to resolution.
What You’ll Be Doing
- Act as the primary contact for reported defects, ensuring prompt and professional communication with customers, contractors, and internal stakeholders.
- Log, triage, and track defect reports, ensuring they are prioritised and resolved within agreed contractual timescales.
- Coordinate inspections, monitor contractor performance, and verify resolution outcomes.
- Maintain accurate documentation across key business systems (Asite, Keystone, C365, SharePoint).
- Analyse data and defect trends to identify root causes and areas for process improvement.
- Produce regular performance reports and dashboards for internal and external stakeholders.
- Ensure compliance with internal procedures, external regulations, and GDPR standards.
- Support audits and contribute to a culture of continuous improvement and collaboration.
What We’re Looking For
- Strong experience in defect management, customer liaison, or document control within housing, construction, or a similar environment.
- Excellent communication and organisational skills, with strong attention to detail.
- Confidence using data and document management systems (e.g. SharePoint, Asite, Keystone, C365).
- Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
- Analytical mindset with experience producing performance reports and identifying trends.
- Understanding of contractual timelines, service levels, and quality assurance processes.
Desirable:
- Knowledge of PAS2035/2030 retrofit requirements or similar frameworks.
- Experience in housing association, local authority, or contractor-led retrofit projects.
- Relevant training or certification in document control, customer service, or information management.
What We Offer
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks’ service)
- We offer flexible working, professional development opportunities, and a chance to be part of something meaningful.
- We are passionate about inclusion for all and creating a workplace where everyone can thrive.
Defects Co-ordinator employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defects Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research Sovereign Network Group's values and recent projects. This way, when you chat with them, you can show that you're genuinely interested and align with their mission of creating quality homes.
✨Tip Number 2
Practice your communication skills! As a Defects Coordinator, you'll need to liaise with customers and contractors. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Show off your analytical side! Brush up on how to analyse data and identify trends. Bring examples of how you've used data in past roles to improve processes or resolve issues – this will really impress them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Sovereign Network Group and ready to contribute to their mission.
We think you need these skills to ace Defects Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in defect management and customer liaison. We want to see how your skills align with our mission at Sovereign Network Group!
Show Off Your Communication Skills: Since you'll be the primary contact for reported defects, it's crucial to demonstrate your excellent communication abilities. Use clear and professional language in your application to reflect this.
Highlight Your Organisational Skills: We love candidates who can juggle multiple priorities! Make sure to mention any experience you have with managing timelines and documentation, especially in fast-paced environments like housing or construction.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Defects Inside Out
Before the interview, brush up on your knowledge of defect management and customer liaison. Familiarise yourself with common issues in housing and construction, and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since the role involves liaising with customers and contractors, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully communicated in past roles, especially in resolving issues or managing expectations.
✨Get Comfortable with Data
The job requires analysing data and producing performance reports, so be prepared to discuss your experience with document management systems like SharePoint or Asite. Bring examples of how you've used data to identify trends or improve processes in previous positions.
✨Demonstrate Your Organisational Skills
With multiple priorities to manage, it's crucial to showcase your organisational abilities. Think of specific instances where you've successfully juggled tasks or met tight deadlines. This will help convey that you can thrive in a fast-paced environment.