At a Glance
- Tasks: Coordinate work orders and schedule repairs for our residents in a fast-paced environment.
- Company: Join the 6th largest housing association in the UK, Sovereign Network Group.
- Benefits: Gain valuable experience in a dynamic role with potential for career growth.
- Other info: Work in a supportive team and develop strong relationships with stakeholders.
- Why this job: Make a real difference by providing excellent service to customers and colleagues.
- Qualifications: Experience in administration and a strong customer service focus required.
The predicted salary is between 30000 - 42000 € per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Greenham Office on a Fixed Term Basis (September 2026).
About Sovereign Network Group (SNG): We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.
The Role: Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for:
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus
Coordinator - Property Services (Fixed Term) employer: Sovereign Housing Association Limited
At Sovereign Network Group, we pride ourselves on fostering a dynamic and supportive work environment where employees are encouraged to grow and develop their skills. Our Greenham Office offers a collaborative culture that values teamwork and innovation, providing you with the opportunity to make a meaningful impact in the Property Services division while enjoying a range of benefits and professional development opportunities. Join us and be part of a leading housing association that is committed to delivering exceptional service to our residents and creating a positive workplace for all.
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Property Services (Fixed Term)
✨Tip Number 1
Get to know the company! Research Sovereign Network Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that highlight your skills in managing workloads and resolving queries.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Coordinator - Property Services (Fixed Term)
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational abilities in your application. We want to see how you manage your workload and keep everything running smoothly, especially in a busy environment like ours!
Customer Service is Key:Since this role is all about providing excellent service, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about making a difference!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. It shows us you’re really interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Coordinator in Property Services. Familiarise yourself with terms related to building maintenance and the specific tasks mentioned in the job description. This will help you speak confidently about how your skills align with the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisation, be prepared to discuss your experience managing schedules and workloads. Bring examples of how you've successfully juggled multiple tasks or improved processes in previous roles. This will demonstrate your ability to thrive in a busy environment.
✨Customer Service is Key
Highlight your customer service experience during the interview. Be ready to share specific examples of how you've resolved complaints or queries effectively. This will show that you understand the importance of delivering excellent service to both customers and colleagues.
✨Build Rapport with Your Interviewers
Establishing strong working relationships is crucial for this role. During the interview, engage with your interviewers by asking questions and showing genuine interest in their experiences at Sovereign Network Group. This will not only make you memorable but also demonstrate your interpersonal skills.
