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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, manage schedules, and liaise with residents and trades staff.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK, focused on excellence.
- Benefits: Enjoy 25 days holiday, flexible working, a generous pension scheme, and wellbeing discounts.
- Why this job: Be part of a dynamic team, make a real impact, and thrive in an inclusive workplace.
- Qualifications: Experience in administration, customer service skills, and ability to manage workloads under pressure.
- Other info: This is a 12-month fixed-term contract based in Greenham (Newbury).
The predicted salary is between 28800 - 43200 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Greenham (Newbury) Office on a 12 month FTC Basis.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
- As someone committed to customer service, you\’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working
- Recognition scheme
- Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
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Coordinator - Property Services (Fixed Term) employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services (Fixed Term)
✨Tip Number 1
Familiarise yourself with the property services sector and the specific terminology used in building maintenance. This knowledge will help you communicate effectively with trade staff and understand their needs, making you a more attractive candidate.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed workloads or schedules in previous roles. Being able to showcase your ability to handle multiple tasks efficiently will set you apart.
✨Tip Number 3
Highlight your customer service experience during any interactions with us. Be ready to discuss specific instances where you've resolved complaints or queries, as this role heavily relies on strong customer relations.
✨Tip Number 4
Network with current employees or professionals in the property services field. Engaging with others can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Coordinator - Property Services (Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you managed schedules or liaised with customers, as these are key aspects of the Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and passion for customer service. Mention specific examples of how you've successfully handled busy workloads or resolved customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your ability to manage multiple tasks under pressure. Include any experience with building maintenance terminology or using various computer systems, as this will strengthen your application.
Showcase Your Teamwork: Since the role involves working closely with trade staff and other team members, provide examples of how you've built strong working relationships in previous positions. This will demonstrate your ability to collaborate effectively within a team.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Showcase Your Organisational Skills
As a Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or managed workloads under pressure.
✨Emphasise Customer Service Experience
Since the role is customer-focused, be ready to discuss your previous roles in customer service. Highlight specific instances where you resolved complaints or improved customer satisfaction, showcasing your empathy and problem-solving skills.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Brush up on relevant terminology and be prepared to discuss how it relates to scheduling repairs and liaising with trade staff.
✨Demonstrate Your Ability to Work Under Pressure
The role involves a fast-paced environment, so be prepared to share examples of how you've handled stressful situations in the past. Discuss your strategies for maintaining composure and delivering results when faced with tight deadlines.
