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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring exceptional service for residents.
- Company: Join the 6th largest housing association in the UK, Sovereign Network Group.
- Benefits: Enjoy 25 days holiday, flexible working, and a strong pension scheme.
- Why this job: Make a meaningful impact while thriving in a dynamic, supportive environment.
- Qualifications: Experience in administration and a passion for customer service.
- Other info: Embrace diversity and grow your career in a vibrant workplace.
The predicted salary is between 36000 - 60000 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Hurn Office on a Permanent Basis.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
- As someone committed to customer service, you\’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks\’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
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Coordinator- Property Services employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator- Property Services
✨Tip Number 1
Get to know the company! Research Sovereign Network Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Property Services division. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the unexpected! Since the role involves dynamic environments, practice answering situational questions. Think about how you'd handle scheduling conflicts or customer complaints, and be ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team at SNG. Let’s get you started on this exciting journey!
We think you need these skills to ace Coordinator- Property Services
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you can create order from chaos, so share examples of how you've managed schedules or handled multiple tasks at once.
Customer Service is Key: Since this role is all about providing outstanding service, don’t forget to mention your customer service experience. Tell us about times when you went above and beyond to help someone – we love hearing those stories!
Be Detail-Oriented: We’re looking for someone with a keen eye for detail, so make sure your application is free from typos and errors. A well-structured application shows us that you pay attention to the little things, which is super important in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Coordinator in Property Services. Familiarise yourself with building maintenance terminology and the specific responsibilities mentioned in the job description. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your Organisation Skills
Since this role requires exceptional organisation, prepare examples from your past experiences where you successfully managed schedules or handled multiple tasks at once. Be ready to discuss how you create order from chaos, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Passion
Highlight your commitment to outstanding customer service during the interview. Share specific instances where you went above and beyond to assist customers or resolve issues. This will show that you not only understand the importance of customer satisfaction but also have the empathy needed for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, challenges they face in scheduling repairs, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.