At a Glance
- Tasks: Coordinate repairs and maintenance, liaise with trades and residents, and manage work schedules.
- Company: Join Sovereign Network Group, a leader in providing homes and investing in communities across London and the South.
- Benefits: Enjoy flexible working, 25 days holiday, a generous pension scheme, and a yearly benefits pot.
- Other info: We value diversity and encourage applications from all backgrounds to create an inclusive workplace.
- Why this job: Be part of a dynamic team focused on customer service and community impact in a growing organisation.
- Qualifications: Experience in administration, strong customer service skills, and ability to manage workloads effectively.
The predicted salary is between 28800 - 43200 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Due to continued growth we have a fantastic new opportunity for a Coordinator to support our Property Services team and join our fast-paced operations support teams across our regions. The role will be based out of our offices in Blandford, on a Permanent basis.
About Sovereign Network Group (SNG): It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England.
The Role:
- Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.
- You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer.
- Provide a first point of contact within your area for business partners.
- Assist in complaint and query resolution.
- Seek opportunities to improve performance and offer solutions.
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders.
What we look for:
- Solid experience in administration within a busy customer focused role.
- Some understanding of building maintenance terminology preferred.
- Experience of using a number of different computer systems.
- Ability to manage your own workload.
- Strong customer service focus & confident telephone manner.
- The ability to think quickly and clearly under pressure.
- Empathy and a passion for helping people.
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
Rewards package:
- £450 yearly flexible benefit pot to use against benefits of your choice.
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- Generous company pension scheme, matched up to 12%.
- Flexible working.
- Recognition scheme.
- Wellbeing discounts.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Contact Details:
Sovereign Housing Association Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Property in Blandford Forum
✨Tip Number 1
Familiarise yourself with the property maintenance terminology. Understanding the language used in the industry will not only help you communicate effectively with trade staff but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed workloads in previous roles. Be ready to discuss specific situations where you efficiently scheduled tasks or resolved conflicts, as this will highlight your suitability for the Coordinator position.
✨Tip Number 3
Research Sovereign Network Group and their recent developments, especially the merger with Network Homes. Being knowledgeable about the company’s mission and values will allow you to align your answers with their goals during any interviews.
✨Tip Number 4
Prepare to demonstrate your customer service skills by thinking of examples where you've gone above and beyond for customers. This role is heavily focused on providing excellent service, so showing your passion for helping people will set you apart from other candidates.
We think you need these skills to ace Coordinator - Property in Blandford Forum
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Coordinator position. Tailor your application to highlight relevant experience in administration and customer service.
Highlight Relevant Experience:In your CV and cover letter, emphasise any solid experience you have in administration within a busy customer-focused role. Mention specific examples where you've successfully managed workloads or resolved customer queries.
Showcase Your Skills:Make sure to showcase your skills that align with the job requirements, such as your ability to think quickly under pressure, strong telephone manner, and empathy towards customers. Use concrete examples to illustrate these skills.
Craft a Compelling Cover Letter:Write a cover letter that not only expresses your interest in the role but also demonstrates your understanding of the company’s mission and values. Mention how your background aligns with their commitment to customer service and community investment.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Showcase Your Organisational Skills
As a Coordinator, being organised is key. Prepare examples of how you've successfully managed schedules or workloads in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Emphasise Customer Service Experience
Highlight your experience in customer-focused roles. Be ready to discuss specific instances where you resolved complaints or improved customer satisfaction, as this aligns with the company's commitment to excellent service.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Research common terminology and be prepared to discuss how it relates to scheduling repairs and liaising with trades staff.
✨Demonstrate Your Problem-Solving Skills
The role requires quick thinking under pressure. Prepare to share examples of how you've effectively solved problems in past roles, especially in high-pressure situations, to show that you can deliver the right outcomes for customers.
