At a Glance
- Tasks: Support customers through their home-moving journey with empathy and care.
- Company: Join a supportive team at SNG, dedicated to creating thriving communities.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible benefits.
- Other info: Collaborative culture that values your ideas and celebrates achievements.
- Why this job: Make a real impact on people's lives while enhancing your skills.
- Qualifications: Customer service experience and strong communication skills are key.
The predicted salary is between 36000 - 60000 £ per year.
Ready to Make a Real Impact? Join Us as a Rehousing Support Officer!
About the Role
As a Rehousing Support Officer, you'll be at the forefront of customer engagement, helping people through one of life's biggest transitions—moving home. From the first conversation to settling into a new home, you'll make sure every step is smooth, supportive, and respectful. You’ll support customers whose homes are being redeveloped or sold as part of SNG's strategic asset management plan, improving the quality of our housing, making homes easier to maintain and more energy-efficient—ultimately creating better places to live for our customers. You’ll take difficult situations and turn them around, overcoming barriers and obstacles to achieve positive results. Your work will improve social value and actively bring our strategy to life for our customers. You'll be providing the best customer service possible and getting involved in shaping how we do things.
What We're Looking For
- A customer-first approach, with experience in delivering exceptional service
- Excellent communicator—able to explain, reassure, and collaborate
- A commitment to working together with colleagues and external partners
- Strong organisational and IT skills
- A housing background is helpful—but not a must
- Happy to travel, you'll be supporting our customers in Dorset, BCP and the Isle of Wight
- A full driving licence and access to a vehicle
Why You'll Love Working Here
- High employee satisfaction rate—we're proud of our positive, supportive culture
- A friendly, collaborative team that celebrates achievements together
- Encouragement to innovate and improve services—your ideas matter
- Opportunities to make a lasting impact on people’s lives
Benefits You'll Enjoy
- 25 days holiday + bank holidays (plus extra days up to 30)
- Buy or sell holiday with our flexible benefits package
- 3 paid Wellbeing days + 2 paid volunteering days
- Generous matched pension (up to 12%) and life cover at 4x salary
- Enhanced maternity, adoption, and paternity pay
- Options for private medical, dental, and critical illness cover
- Wellbeing discounts, gym memberships, and 24/7 virtual GP access
About Us
At SNG we provide over 85,000 homes and invest in communities across London and the South of England. Our mission? To create thriving communities and homes people love for generations. We're committed to Equality, Diversity, and Inclusion—your voice matters here, and your individuality is celebrated.
Rehousing Support Officer in Blandford Forum employer: Sovereign Housing Association Limited
At SNG, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values employee contributions and innovation. As a Rehousing Support Officer, you'll enjoy a range of benefits including generous holiday allowances, wellbeing days, and opportunities for personal growth, all while making a meaningful impact in the lives of our customers across Dorset, BCP, and the Isle of Wight.
Contact Details:
Sovereign Housing Association Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rehousing Support Officer in Blandford Forum
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sovereign Housing Association Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sovereign Housing Association Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rehousing Support Officer in Blandford Forum
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sovereign Housing Association Limited:Your cover letter is your chance to shine! Tell us why you want to work at Sovereign Housing Association Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sovereign Housing Association Limited!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
