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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, manage schedules, and liaise with residents and trades staff.
- Company: Join SNG, a dynamic company providing quality affordable homes across London and the South.
- Benefits: Flexible part-time hours, supportive culture, and opportunities for personal growth.
- Why this job: Be part of a team making a real difference in people's lives through excellent service.
- Qualifications: Experience in administration and customer service, with strong communication skills.
- Other info: Exciting time of change with great career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Part Time Coordinator to join our fast paced operations support Team, working in our Property Services division in our Blandford Office on a 12 month Fixed Term Basis. The working hours will be 16 hours per week, with flexibility regarding days and hours.
About us
It’s an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG. Together we provide over 85,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Signpost House, Sunrise Business Park, Blandford Forum, Dorset, England, DT11 8SA
Coordinator - Property Services (Part Time Contract) in Blandford Forum employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services (Part Time Contract) in Blandford Forum
✨Tip Number 1
Get to know the company! Research SNG and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think of examples from your past experiences that showcase your skills and how you handle pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Coordinator - Property Services (Part Time Contract) in Blandford Forum
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your organisational skills. We want to see how you manage your workload and keep everything running smoothly, especially in a busy environment like ours.
Customer Service is Key: Since this role is all about providing excellent service, share examples of how you've gone above and beyond for customers in the past. We love seeing that passion for helping people!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your experience and skills shine through without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SNG.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Coordinator in Property Services. Familiarise yourself with terms related to building maintenance and the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've successfully resolved queries or complaints. Highlight your ability to empathise with customers and how you’ve gone the extra mile to ensure their satisfaction.
✨Demonstrate Your Organisational Skills
As a Coordinator, managing schedules and diaries is key. Be ready to discuss how you prioritise tasks and manage your workload effectively. You could even mention any tools or systems you’ve used in the past to keep things organised, which will show you’re proactive and detail-oriented.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
