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- Tasks: Coordinate support for customers and manage essential grants and interventions.
- Company: Join a passionate team dedicated to community investment and customer support.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full training provided; flexible working and professional development opportunities await!
The predicted salary is between 28800 - 43200 £ per year.
A chance you’ve been waiting for? This is a fast paced and rewarding role which would suit someone looking to utilise their strong customer service and administrative skills.
Your main responsibilities will be:
- Co-ordinate and distribute essential support for customers
- Respond to customer queries to establish need and ensure the appropriate support and onward referrals are in place
- Respond and appropriately deal with additional service enquiries received into the inbox, team Dynamics tasks and via the SNG website by customers, colleagues and external organisations.
- Administer, co-ordinate the implement the delivery and monitoring of customer grants and support interventions
- Processing finance requests
- Supporting with other Employment and Skills related projects
You don’t need to have previous experience in a similar position, as we’re keen to hear how your transferrable skills would make you the ideal candidate. You must be passionate about people and helping to take action that can help improve their circumstances and opportunities, have an interest in community investment and customer support.
Essential skills
- Excellent communication skills both verbal and written
- Excellent record keeping and attention to details
- Ability to work with empathy and patience in a fast-paced environment
- Experience maintaining records, documentation, or tracking systems
- Ability to follow processes accurately and help improve them over time
- Comfortable working with data, spreadsheets, or basic reporting
Full on the job training will be given, so a keen desire to learn and progress is essential. We want to ensure roles have variety and opportunity to develop and are looking for someone who is willing to get involved in a variety of tasks and projects and can work autonomously.
Your Benefits:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Sound like your kind of role? We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We’re passionate about inclusion for all and creating a workplace where everyone can thrive. Apply today to be considered for this opportunity!
Employment and Skills Project Officer in Basingstoke employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment and Skills Project Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think about how your skills align with what they’re looking for.
✨Tip Number 3
Showcase your passion for helping others! In your conversations and interviews, share examples of how you've made a difference in previous roles or projects. This will resonate well with employers looking for someone who cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Employment and Skills Project Officer in Basingstoke
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped others and what makes you passionate about supporting people in their journey.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to keep records and follow processes accurately.
Share Your Transferable Skills: Even if you haven't worked in a similar position before, tell us about your transferable skills! We’re keen to hear how your unique experiences can contribute to our team and the community.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Employment and Skills Project Officer. Familiarise yourself with the responsibilities listed in the job description, like coordinating support for customers and handling queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Skills
Think about your transferable skills that align with the job requirements. Be ready to share examples of how your excellent communication skills, attention to detail, and ability to work with empathy have helped you in past roles. This will show that you’re not just a good fit but the perfect candidate for the position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you might be involved in, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. The company values passion for helping others, so share your motivations and experiences that reflect this. Authenticity can set you apart from other candidates!
