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- Tasks: Manage anti-social behaviour cases and collaborate with agencies to create safer communities.
- Company: Join a supportive housing team in Hertfordshire dedicated to community safety.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Experience in customer-facing roles and conflict resolution is essential.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 32000 - 36000 £ per year.
Overview
We are looking for an Anti Social Behaviour Officer to join our Housing Team in Hertfordshire, to contribute to developing a safe and inclusive community for our customers.
In this busy role you\’ll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour. You\’ll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors. You\’ll make a big difference to people\’s lives within an experienced, supportive and supported team.
Responsibilities
- Manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.
- Tackle all forms of hate crime, nuisance and anti-social behaviour in collaboration with housing management colleagues.
- Collaborate with external partners to support customers and ensure appropriate action is taken.
What you\’ll need
- Experience of anti-social behaviour related housing management services or transferable skills from a similar customer facing role.
- Experience of dealing with challenging behaviour and resolving conflict.
- Knowledge of safeguarding, mental health and the process of going to court.
- The ability to be self-motivated and highly organised.
- Strong IT skills including MS Office.
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies.
- Open to new ideas and change, as this is a new role.
What you need to know
This is a hybrid role where you\’ll be working in the Hertford office two days a week. The role is permanent, and you\’ll be working full time. The starting salary is £38,000 – £42,000 depending on your experience. You\’ll need to be happy to travel to support the customers in your area. A basic DBS check will be completed if you are successful.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks\’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
If you are looking for a demanding and interesting new role where you\’ll work collaboratively to make a real difference to our communities, we would like to hear from you.
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Anti Social Behaviour Officer employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti Social Behaviour Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with anti-social behaviour. Attend local events or join online forums to connect with potential colleagues and learn about opportunities.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your experience with conflict resolution and your knowledge of safeguarding. Make sure they see how you can tackle the challenges of the role.
✨Tip Number 3
Be proactive! If you know someone in the organisation, ask for an informal chat about the role. This can give you insider info and show your genuine interest in making a difference in the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to a safe and inclusive community.
We think you need these skills to ace Anti Social Behaviour Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in anti-social behaviour and housing management. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: Since this role involves building relationships with external agencies and tackling challenging behaviours, it’s crucial to demonstrate your interpersonal skills. Share examples of how you've successfully resolved conflicts or worked collaboratively in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sovereign Housing Association Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of anti-social behaviour, hate crime, and the relevant housing management services. Familiarise yourself with local laws and procedures, as well as any recent cases that might be relevant. This will show your potential employer that you're serious about the role and understand the challenges involved.
✨Showcase Your Conflict Resolution Skills
Prepare examples from your past experiences where you've successfully dealt with challenging behaviour or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to handle difficult situations effectively, which is crucial for this role.
✨Build Rapport with External Agencies
Since you'll be working closely with external partners like the police and legal advisors, think about how you can establish strong working relationships. Be ready to discuss how you've collaborated with others in the past and what strategies you would use to maintain these partnerships in your new role.
✨Be Organised and Self-Motivated
As this role requires managing your own caseload, it's essential to showcase your organisational skills. Prepare to talk about how you prioritise tasks and manage your time effectively. Mention any tools or methods you use to stay organised, as this will highlight your ability to work independently and efficiently.
