At a Glance
- Tasks: Support customers with aftercare queries and ensure a smooth transition into their new homes.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK, focused on quality service.
- Benefits: Enjoy flexible working, 25 days holiday, a generous pension scheme, and wellbeing discounts.
- Other info: Flexible work options available after probation; we celebrate diverse talent and encourage all to apply.
- Why this job: Be part of a dynamic team that values inclusion and customer satisfaction while making a real impact.
- Qualifications: Strong customer service skills, administration experience, and the ability to manage your workload effectively.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic new opportunity to join our team as an Aftercare Coordinator at Sovereign Network Group. The role will be based from our Bristol offices. We offer flexibility which combine a mix of home and office working to ensure a positive work/life balance.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Reporting to the Development Aftercare Experience Manager we\'re looking for someone to contribute to a high quality aftercare service from property handover through to the end of the defects period. You will be responsible for receiving, effectively handling, and providing guidance to customers with defects-related queries and on aspects of technologies within their new home.
The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be liaising with relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters.
- Be responsible for ensuring all aspects of the aftercare process are carried out professionally and efficiently
- Manage expectations of customers from the point of occupation through to the end of defects inspection
- Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately
- Act as the first point of contact for all after care queries and defects-related complaints
- Coordinate the recharge process in conjunction with Property Services
- Provide effective support to development teams as and when required
What we\'re looking for:
- Excellent relationship building skills
- Solid experience in administration within a busy customer focused role, and knowledge of the new build defects and inspection process is desirable
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & Confident telephone manner
- The ability to think quickly and clearly under pressure
- Empathy and a passion for helping people
Rewards package
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- x3 paid wellness days per annum
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working after probational period
- Recognition scheme
- Wellbeing discounts
Aftercare Coordinator in Basingstoke employer: Sovereign Housing Association Limited
Sovereign Network Group is an exceptional employer that prioritises a positive work/life balance through flexible working arrangements, combining home and office environments. With a strong commitment to employee wellbeing, we offer generous holiday allowances, a robust pension scheme, and opportunities for professional growth within the UK's 6th largest housing association. Our inclusive culture fosters diversity and encourages all employees to thrive, making SNG a rewarding place to build your career as an Aftercare Coordinator in Bristol.
Contact Details:
Sovereign Housing Association Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftercare Coordinator in Basingstoke
✨Tip Number 1
Familiarise yourself with the aftercare process in housing associations. Understanding how property handovers and defect management work will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience. Be ready to share specific examples of how you've successfully managed customer queries or complaints in previous roles.
✨Tip Number 3
Research Sovereign Network Group and their recent merger with Network Homes. Knowing their values and mission can help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss your relationship-building skills. Think of instances where you've effectively collaborated with stakeholders, as this is crucial for the Aftercare Coordinator role.
We think you need these skills to ace Aftercare Coordinator in Basingstoke
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Aftercare Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service or administration roles. Provide examples of how you've successfully managed customer queries or handled complaints, as this is crucial for the role.
Showcase Relationship-Building Skills:Demonstrate your ability to build relationships with stakeholders in your application. Use specific examples that illustrate your influencing skills and how you've effectively communicated with both internal teams and external customers.
Craft a Strong Cover Letter:Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for helping people and your commitment to providing excellent customer service. Make sure to convey your enthusiasm for the role and the company.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Showcase Your Customer Service Skills
As an Aftercare Coordinator, you'll be the first point of contact for customers. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your strong customer service focus and ability to empathise.
✨Demonstrate Relationship Building Abilities
This role requires excellent relationship-building skills with both internal and external stakeholders. Think of specific instances where you've effectively collaborated with others to achieve a common goal, and be ready to discuss these during the interview.
✨Familiarise Yourself with the Company
Research Sovereign Network Group and its recent merger with Network Homes. Understanding the company's values and mission will help you align your answers with their goals and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare for scenario-based questions where you might need to think on your feet, such as handling a defect-related complaint or managing customer expectations.
