At a Glance
- Tasks: Lead a dynamic team delivering innovative health and wellbeing support services.
- Company: Join a forward-thinking organisation focused on improving lives.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with a strong focus on staff wellbeing and development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in operational leadership and managing multidisciplinary teams required.
The predicted salary is between 40582 - 49600 £ per year.
Service Delivery Manager
Location: Hybrid, East Midlands
Job Type: FTC 18 months, Full-time
Salary: £45,000
About the Role
We are looking for an experienced and motivated Service Delivery Manager to lead the operational delivery of an innovative health, wellbeing and employment support service.
This is an exciting opportunity to lead a multidisciplinary team providing high-quality, personalised and holistic support to participants, helping them improve their health, wellbeing and confidence while progressing towards employment at a pace that is right for them.
You will be responsible for ensuring an exceptional participant experience while delivering against contractual performance measures, quality standards and operational expectations.
Key Responsibilities
- Lead the day-to-day delivery of the service, ensuring high-quality, person-centred support.
- Lead, motivate and develop a multidisciplinary team through supervision, coaching and performance management.
- Manage operational resources, caseloads and workforce capacity.
- Ensure delivery meets contractual standards, output measures and performance targets.
- Monitor participant engagement, service quality and contractual timescales.
- Maintain accurate records and evidence to support contractual, audit and payment requirements.
- Drive continuous improvement and identify opportunities to improve service delivery.
- Maintain high standards of safeguarding, quality assurance, risk management and governance.
- Build effective relationships with external stakeholders, including public sector organisations, healthcare providers, employers and community partners.
- Monitor performance and outcome data, using management information to drive improvements.
- Represent the service professionally at meetings, reviews, audits and partnership forums.
- Promote a positive, inclusive and high-performing team culture, with a strong focus on staff wellbeing and development.
Skills and Experience
We are looking for an experienced operational leader with a background in health, employability, wellbeing or public services, and a proven track record of managing multidisciplinary teams.
You will ideally have
- Experience managing multidisciplinary teams.
- Strong operational leadership and performance management experience.
- Experience delivering against contractual performance measures and quality standards.
- Experience supporting people with physical health conditions, mental health conditions and disabilities.
- Experience of safeguarding, risk management and quality assurance.
- Strong stakeholder management and partnership-working skills.
- Experience analysing performance data and using management information to improve services.
- A strong understanding of person-centred approaches and the Social Model of Disability.
- Excellent communication, organisation, planning and decision-making skills.
- The ability to manage competing priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Confidence using case management systems and Microsoft Office.
- Experience delivering DWP or other publicly funded contracts would be advantageous.
- Knowledge of contractual service standards and compliance requirements would be advantageous.
- Experience of service mobilisation or operational change management would be advantageous.
- A relevant management qualification, such as ILM Level 5, or equivalent leadership experience would be advantageous.
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Service Delivery Manager in Peterborough employer: Sovereign & Bale
Sovereign & Bale is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of Birmingham. With a focus on forging strategic partnerships, employees are empowered to make a meaningful impact while enjoying a supportive environment that fosters collaboration and innovation. The company provides unique opportunities for professional advancement and a chance to contribute to the region's workforce solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Peterborough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Sovereign & Bale!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sovereign & Bale or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sovereign & Bale who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Sovereign & Bale!
We think you need these skills to ace Service Delivery Manager in Peterborough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sovereign & Bale. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sovereign & Bale
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sovereign & Bale. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
