At a Glance
- Tasks: Lead a dynamic team delivering innovative health and wellbeing support services.
- Company: Join a forward-thinking organisation dedicated to improving lives.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with a strong focus on staff wellbeing and development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in operational leadership and managing multidisciplinary teams is essential.
The predicted salary is between 40582 - 49600 £ per year.
Service Delivery Manager
Location: Hybrid, East Midlands
Job Type: FTC 18 months, Full-time
Salary: £45,000
About the Role
We are looking for an experienced and motivated Service Delivery Manager to lead the operational delivery of an innovative health, wellbeing and employment support service.
This is an exciting opportunity to lead a multidisciplinary team providing high-quality, personalised and holistic support to participants, helping them improve their health, wellbeing and confidence while progressing towards employment at a pace that is right for them.
You will be responsible for ensuring an exceptional participant experience while delivering against contractual performance measures, quality standards and operational expectations.
Key Responsibilities
- Lead the day-to-day delivery of the service, ensuring high-quality, person-centred support.
- Lead, motivate and develop a multidisciplinary team through supervision, coaching and performance management.
- Manage operational resources, caseloads and workforce capacity.
- Ensure delivery meets contractual standards, output measures and performance targets.
- Monitor participant engagement, service quality and contractual timescales.
- Maintain accurate records and evidence to support contractual, audit and payment requirements.
- Drive continuous improvement and identify opportunities to improve service delivery.
- Maintain high standards of safeguarding, quality assurance, risk management and governance.
- Build effective relationships with external stakeholders, including public sector organisations, healthcare providers, employers and community partners.
- Monitor performance and outcome data, using management information to drive improvements.
- Represent the service professionally at meetings, reviews, audits and partnership forums.
- Promote a positive, inclusive and high-performing team culture, with a strong focus on staff wellbeing and development.
Skills and Experience
We are looking for an experienced operational leader with a background in health, employability, wellbeing or public services, and a proven track record of managing multidisciplinary teams.
You will ideally have
- Experience managing multidisciplinary teams.
- Strong operational leadership and performance management experience.
- Experience delivering against contractual performance measures and quality standards.
- Experience supporting people with physical health conditions, mental health conditions and disabilities.
- Experience of safeguarding, risk management and quality assurance.
- Strong stakeholder management and partnership-working skills.
- Experience analysing performance data and using management information to improve services.
- A strong understanding of person-centred approaches and the Social Model of Disability.
- Excellent communication, organisation, planning and decision-making skills.
- The ability to manage competing priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Confidence using case management systems and Microsoft Office.
- Experience delivering DWP or other publicly funded contracts would be advantageous.
- Knowledge of contractual service standards and compliance requirements would be advantageous.
- Experience of service mobilisation or operational change management would be advantageous.
- A relevant management qualification, such as ILM Level 5, or equivalent leadership experience would be advantageous.
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Service Delivery Manager in Milton Keynes employer: Sovereign & Bale
Sovereign & Bale is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of Birmingham. With a focus on forging strategic partnerships, employees are empowered to make a meaningful impact while enjoying a supportive environment that fosters collaboration and innovation. The company provides unique opportunities for professional advancement and a chance to contribute to the region's workforce solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Milton Keynes
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Sovereign & Bale.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Sovereign & Bale.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Sovereign & Bale, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Delivery Manager in Milton Keynes
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Sovereign & Bale.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Sovereign & Bale.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Sovereign & Bale. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Sovereign & Bale. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Sovereign & Bale
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Sovereign & Bale’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
