Service Delivery Manager
Location: Lincolnshire - Regional / Multi-site
Salary: £45,000 per annum
Contract: Permanent
The Role
Are you an experienced operational leader with a background in employability, employment support, youth services, skills or a similar environment? We’re looking for a Service Manager to lead the delivery of an employment support service helping young people aged 18–24 overcome barriers, access employment and build sustainable careers. This is a hands-on leadership role where you’ll manage a team of Mentors and Activity Co-ordinators, drive performance and build strong relationships with employers, DWP, Jobcentre Plus and local partners. You’ll be responsible for the day-to-day performance and quality of the service, ensuring participants receive high-quality, personalised support and the team delivers against contractual targets. Key responsibilities
• Leading, coaching and performance managing Mentors and Activity Co-ordinators.
• Managing service performance against engagement, employment, sustainment, quality and compliance targets.
• Using management information to identify trends, risks and opportunities for improvement.
• Supporting the team to deliver effective action planning, barrier removal, job matching and in-work support.
• Building strong relationships with employers to create suitable employment opportunities.
• Working with DWP, Jobcentre Plus and local partners to strengthen referrals and participant outcomes.
• Ensuring safeguarding, quality, compliance and data protection requirements are met.
• Supporting recruitment, induction, training and ongoing team development.
• Reporting performance, risks and improvement activity to the Head of Operations.
Skills and Experience
• Experience leading an operational service within employability, welfare-to-work, youth employment, skills or a similar publicly funded environment.
• Strong people management and performance management experience.
• A proven ability to motivate, coach and develop frontline teams.
• Experience using data and management information to improve performance.
• An understanding of participant-centred employment support and sustainable employment outcomes.
• Excellent communication, influencing and stakeholder management skills.
• Strong organisation skills and the ability to manage competing priorities.
• Knowledge of safeguarding, compliance, quality assurance and data protection.
• Good IT skills, including Microsoft Office and digital case management/reporting systems. • Knowledge of local labour markets and services supporting young people would be advantageous. Travel
This is a regional, multi-site position requiring regular travel across the designated area. There is no regular home-working provision, although occasional home-working may be possible depending on operational requirements. A car and full driving licence would be beneficial but not essential. If you do not have access to a vehicle, you must be able to travel effectively across the region using public transport.
Service Delivery Manager in Lincoln employer: Sovereign & Bale Careers
As a Centre Manager at our SEND Education & Training Centre in Basildon, you will join a supportive and dynamic work culture that prioritises the growth and development of both staff and learners. We offer competitive salaries, opportunities for professional development, and a commitment to fostering strong community relationships, ensuring that you can make a meaningful impact in the lives of young people with SEND. Our focus on collaboration and innovation creates an environment where your leadership can thrive, making this an excellent place to advance your career while contributing to positive educational outcomes.
Contact Details:
Sovereign & Bale Careers Recruitment Team
