At a Glance
- Tasks: Support a dynamic team by managing Apple hardware and Google Workspace for seamless operations.
- Company: Join Sovereign AI, a leader in AI infrastructure with a focus on security and innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: 100% on-site role with a vibrant team culture and career advancement potential.
- Why this job: Be the go-to tech guru, making a real difference in a fast-paced environment.
- Qualifications: Expertise in macOS, networking knowledge, and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Sovereign AI: Sovereign AI is a UK-based AI infrastructure and solutions provider building the next generation of sovereign-grade AI data centres across EMEA. Designed for resilience, security, and scale, Sovereign AI enables commercial and government customers to deploy advanced AI with confidence in environments where performance, reliability, and compliance are non-negotiable. Focused on regulated and mission-critical sectors including Government, Defence, Healthcare, and Financial Services, Sovereign AI is creating the trusted foundations for AI adoption at scale, combining robust infrastructure with disciplined governance to support long-term innovation and national-level capability.
As we scale our infrastructure and operations, we are looking for a reliable, hands-on Desktop Support Specialist to join our London office. This is a high-impact role supporting a team of 30–50 employees. You will be the primary point of contact for all IT-related needs, ensuring that our technical engineers and non-technical staff alike have the skills, knowledge and tools they need to succeed.
Key Responsibilities- Hardware Management: Responsible for the end-to-end lifecycle of company hardware, primarily Apple MacBooks (provisioning, setup, and troubleshooting).
- Google Workspace Administration: Manage user accounts, facilitate password resets, and act as the internal trainer to help staff maximize their use of G Suite (Docs, Drive, Sheets, Meet).
- Networking & Connectivity: Provide general networking support, including managing VPN access, troubleshooting office Wi-Fi, and ensuring secure remote/local connectivity.
- Office Infrastructure: Maintain and troubleshoot peripheral hardware including conferencing equipment, printers, and basic office networking equipment.
- User Support & Training: Provide 'white-glove' support to both technical and non-technical staff, translating complex IT issues into easy-to-understand solutions.
- Onboarding/Offboarding: Manage the IT transition for new hires and departing employees to ensure data security and asset recovery.
- Produce, update, maintain and deliver training material in Google Classroom to enable our staff to work effectively with the tools that they have been provided. The suitable candidate will be an evangelist for Google Workspace and Apple computing devices.
- Citizenship: Due to the nature of our work and security requirements, valid UK citizenship is a must. Background checks and Security Clearances will be required for this role, candidates must be able to achieve and maintain such clearances.
- macOS Proficiency: Expert-level knowledge of Apple hardware and macOS software environments.
- Networking Knowledge: A solid understanding of networking fundamentals (TCP/IP, DNS, VPNs, Wi-Fi troubleshooting).
- Communication: Excellent interpersonal skills with the ability to provide training and support with patience and clarity whilst dealing with users from all levels of the organisation.
- Documentation Skills: You must be proficient in recording and documenting every activity or change you undertake and be meticulous on updating cases and worklogs.
- Proactivity: A self-starter mindset – you enjoy identifying technical bottlenecks before they become problems.
- Reliability: As a 100% on-site role, you are the backbone of the office's daily operations.
Mac Expert & Google Workspace Admin — On-Site Support employer: Sovereign AI
Sovereign AI is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets reliability. As a Mac Expert & Google Workspace Admin, you will play a crucial role in supporting a dedicated team, with opportunities for professional growth and development in a cutting-edge sector. The company fosters a collaborative culture that values employee contributions, ensuring you have the tools and training necessary to excel in your role while being part of a mission-driven organisation focused on advancing AI infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Mac Expert & Google Workspace Admin — On-Site Support
✨Tip Number 1
Get to know the company culture before your interview. Check out Sovereign AI's website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves supporting Apple hardware and Google Workspace, make sure you're up to speed with both. Set up a mock environment at home to troubleshoot common issues and get comfortable explaining solutions clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share what qualities Sovereign AI values most in candidates, giving you an edge.
✨Tip Number 4
Don’t forget to showcase your soft skills! Being a Desktop Support Specialist means you'll be interacting with various staff members. Highlight your communication skills and ability to simplify complex IT issues during your interview to demonstrate your fit for the role.
We think you need these skills to ace Mac Expert & Google Workspace Admin — On-Site Support
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your expertise with Apple hardware and macOS in your application. We want to see how you can bring your tech skills to our team, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the role. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application:Don’t just send a generic application! Tailor it to fit the job description. Mention your experience with Google Workspace and how you can help our team maximise its use. We love seeing candidates who take the time to personalise their applications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sovereign AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple hardware and macOS software. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Google Workspace Skills
Since you'll be acting as an internal trainer, it’s crucial to demonstrate your expertise in Google Workspace. Prepare to explain how you've helped others maximise their use of G Suite tools like Docs and Sheets. Maybe even bring a few tips or tricks to share during the interview!
✨Communicate Clearly and Confidently
You’ll need to translate complex IT issues into easy-to-understand solutions, so practice explaining technical concepts in simple terms. Think about examples where you've successfully trained non-technical staff and be ready to share those stories.
✨Be Proactive and Problem-Solving Minded
Sovereign AI values a self-starter mindset, so come prepared with examples of how you've identified and solved potential technical bottlenecks before they became problems. This will highlight your proactive approach and reliability, which are key for this role.
