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- Tasks: Support a dynamic team by managing hardware, user accounts, and providing top-notch IT support.
- Company: Join Sovereign AI, a leader in AI infrastructure and solutions across EMEA.
- Benefits: Competitive salary, hands-on experience, and a vibrant office culture.
- Other info: Exciting opportunity for growth in a cutting-edge tech company.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced environment.
- Qualifications: UK citizenship, macOS expertise, and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Sovereign AI: Sovereign AI is a UK-based AI infrastructure and solutions provider building the next generation of sovereign-grade AI data centres across EMEA. Designed for resilience, security, and scale, Sovereign AI enables commercial and government customers to deploy advanced AI with confidence in environments where performance, reliability, and compliance are non‑negotiable. Focused on regulated and mission‑critical sectors including Government, Defence, Healthcare, and Financial Services, Sovereign AI is creating the trusted foundations for AI adoption at scale, combining robust infrastructure with disciplined governance to support long‑term innovation and national‑level capability.
About the Role: As we scale our infrastructure and operations, we are looking for a reliable, hands‑on Desktop Support Specialist to join our London office. This is a high‑impact role supporting a team of 30–50 employees. You will be the primary point of contact for all IT‑related needs, ensuring that our technical engineers and non‑technical staff alike have the skills, knowledge and tools they need to succeed.
- Key Responsibilities
- Hardware Management: Responsible for the end‑to‑end lifecycle of company hardware, primarily Apple MacBooks (provisioning, setup, and troubleshooting).
- Google Workspace Administration: Manage user accounts, facilitate password resets, and act as the internal trainer to help staff maximize their use of G Suite (Docs, Drive, Sheets, Meet).
- Networking & Connectivity: Provide general networking support, including managing VPN access, troubleshooting office Wi‑Fi, and ensuring secure remote/local connectivity.
- Office Infrastructure: Maintain and troubleshoot peripheral hardware including conferencing equipment, printers, and basic office networking equipment.
- User Support & Training: Provide 'white‑glove' support to both technical and non‑technical staff, translating complex IT issues into easy‑to‑understand solutions.
- Onboarding/Offboarding: Manage the IT transition for new hires and departing employees to ensure data security and asset recovery. Produce, update, maintain and deliver training material in Google Classroom to enable our staff to work effectively with the tools that they have been provided. The suitable candidate will be an evangelist for Google Workspace and Apple commuting devices.
- Qualifications & Skills
- Citizenship: Due to the nature of our work and security requirements, valid UK citizenship is a must. Background checks and Security Clearances will be required for this role; candidates must be able to achieve and maintain such clearances.
- macOS Proficiency: Expert‑level knowledge of Apple hardware and macOS software environments.
- Networking Knowledge: A solid understanding of networking fundamentals (TCP/IP, DNS, VPNs, Wi‑Fi troubleshooting).
- Communication: Excellent interpersonal skills with the ability to provide training and support with patience and clarity whilst dealing with users from all levels of the organisation.
- Documentation Skills: You must be proficient in recording and documenting every activity or change you undertake and be meticulous on updating cases and worklogs.
- Proactivity: A self‑starter mindset – you enjoy identifying technical bottlenecks before they become problems.
- Reliability: As a 100% on‑site role, you are the backbone of the office's daily operations.
Desktop Support in London employer: Sovereign AI
Contact Detail:
Sovereign AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with people in the AI and IT sectors. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! If you have a chance, create a small project or a portfolio that highlights your expertise in macOS and Google Workspace. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to desktop support and networking. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support role. Highlight your experience with Apple hardware and macOS, as well as any relevant networking knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting IT in a dynamic environment like ours. Share specific examples of how you've helped others with tech issues in the past.
Show Off Your Communication Skills: Since you'll be working with both technical and non-technical staff, it's crucial to demonstrate your communication skills. In your application, mention times when you’ve successfully explained complex IT concepts in simple terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sovereign AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple hardware and macOS software. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Communication Skills
Since you'll be supporting both technical and non-technical staff, practice explaining complex IT concepts in simple terms. During the interview, try to demonstrate your ability to communicate clearly and patiently, as this is crucial for the role.
✨Prepare for Networking Questions
Brush up on your networking fundamentals, especially TCP/IP, DNS, and VPNs. Be prepared to answer questions about how you would troubleshoot common networking issues, as this knowledge is key for the Desktop Support role.
✨Demonstrate Proactivity
Think of examples where you've identified potential tech issues before they became problems. Share these stories during your interview to highlight your proactive mindset and reliability, which are essential traits for this position.