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- Tasks: Support a dynamic team by managing hardware, user accounts, and providing top-notch IT assistance.
- Company: Join Sovereign AI, a leader in AI infrastructure and solutions across EMEA.
- Benefits: Competitive salary, hands-on experience, and a vibrant office culture.
- Other info: Exciting opportunities for growth in a mission-critical sector.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced environment.
- Qualifications: UK citizenship, macOS expertise, and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Sovereign AI: Sovereign AI is a UK-based AI infrastructure and solutions provider building the next generation of sovereign-grade AI data centres across EMEA. Designed for resilience, security, and scale, Sovereign AI enables commercial and government customers to deploy advanced AI with confidence in environments where performance, reliability, and compliance are non‑negotiable. Focused on regulated and mission‑critical sectors including Government, Defence, Healthcare, and Financial Services, Sovereign AI is creating the trusted foundations for AI adoption at scale, combining robust infrastructure with disciplined governance to support long‑term innovation and national‑level capability.
About the Role: As we scale our infrastructure and operations, we are looking for a reliable, hands‑on Desktop Support Specialist to join our London office. This is a high‑impact role supporting a team of 30–50 employees. You will be the primary point of contact for all IT‑related needs, ensuring that our technical engineers and non‑technical staff alike have the skills, knowledge and tools they need to succeed.
Key Responsibilities:
- Hardware Management: Responsible for the end‑to‑end lifecycle of company hardware, primarily Apple MacBooks (provisioning, setup, and troubleshooting).
- Google Workspace Administration: Manage user accounts, facilitate password resets, and act as the internal trainer to help staff maximize their use of G Suite (Docs, Drive, Sheets, Meet).
- Networking & Connectivity: Provide general networking support, including managing VPN access, troubleshooting office Wi‑Fi, and ensuring secure remote/local connectivity.
- Office Infrastructure: Maintain and troubleshoot peripheral hardware including conferencing equipment, printers, and basic office networking equipment.
- User Support & Training: Provide 'white‑glove' support to both technical and non‑technical staff, translating complex IT issues into easy‑to‑understand solutions.
- Onboarding/Offboarding: Manage the IT transition for new hires and departing employees to ensure data security and asset recovery. Produce, update, maintain and deliver training material in Google Classroom to enable our staff to work effectively with the tools that they have been provided.
The suitable candidate will be an evangelist for Google Workspace and Apple commuting devices.
Qualifications & Skills:
- Citizenship: Due to the nature of our work and security requirements, valid UK citizenship is a must. Background checks and Security Clearances will be required for this role; candidates must be able to achieve and maintain such clearances.
- macOS Proficiency: Expert‑level knowledge of Apple hardware and macOS software environments.
- Networking Knowledge: A solid understanding of networking fundamentals (TCP/IP, DNS, VPNs, Wi‑Fi troubleshooting).
- Communication: Excellent interpersonal skills with the ability to provide training and support with patience and clarity whilst dealing with users from all levels of the organisation.
- Documentation Skills: You must be proficient in recording and documenting every activity or change you undertake and be meticulous on updating cases and worklogs.
- Proactivity: A self‑starter mindset – you enjoy identifying technical bottlenecks before they become problems.
- Reliability: As a 100% on‑site role, you are the backbone of the office's daily operations.
Desktop Support employer: Sovereign AI
Contact Detail:
Sovereign AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on a Desktop Support role or can give you insider info about Sovereign AI.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or managing Google Workspace, create a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also demonstrates your passion for the field.
✨Tip Number 3
Don’t just apply – engage! When you find a job listing on our website, take the time to research Sovereign AI and tailor your approach. Mention specific projects or values of the company that resonate with you in your conversations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and how your skills align with what Sovereign AI is looking for. It keeps you fresh in their minds!
We think you need these skills to ace Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desktop Support role. Highlight your expertise with Apple hardware and Google Workspace, as these are key for us at Sovereign AI.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about supporting IT in a dynamic environment. Share specific examples of how you've helped others with tech issues, showing off your communication skills.
Showcase Your Proactivity: In your application, mention instances where you identified and solved technical problems before they escalated. We love self-starters who can keep our operations running smoothly!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Sovereign AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple hardware and macOS software. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as well as your experience with Google Workspace. This will show that you're not just familiar with the tools but can also provide effective support.
✨Show Off Your Communication Skills
Since you'll be dealing with both technical and non-technical staff, practice explaining complex IT issues in simple terms. During the interview, demonstrate your ability to communicate clearly and patiently. You might even want to prepare a mini training session on a common issue to showcase your teaching skills.
✨Be Proactive in Problem-Solving
Think of examples where you've identified potential tech issues before they escalated. Share these stories during your interview to highlight your proactive mindset. Employers love candidates who can foresee problems and take initiative to resolve them.
✨Document Everything
Emphasise your attention to detail by discussing how you keep meticulous records of your work. Bring up any systems or methods you use for documentation, as this is crucial for maintaining IT operations. Showing that you value thorough documentation will resonate well with the interviewers.