At a Glance
- Tasks: Manage and grow relationships with UK e-commerce partners, driving success and satisfaction.
- Company: Join a leading network in digital marketing and checkout services across Europe.
- Benefits: Enjoy remote work, 30 days annual leave, and opportunities for external training.
- Other info: Diverse team culture with 18 nationalities and equal gender representation.
- Why this job: Be part of an innovative team integrating AI into online marketing solutions.
- Qualifications: 3+ years in Customer Success or Account Management, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Become part of one of Europe's leading networks for checkout and digital marketing services. More than 3,000 European partner shops trust our high-quality e-commerce solutions to enhance their business. How? By innovatively integrating artificial intelligence into online marketing. Now it's your turn: Enrich our teams with your ideas, energy, and personality.
YOUR RESPONSIBILITIES
- Manage and grow a portfolio of UK-based e-commerce partners, supporting them from onboarding through renewal and expansion.
- Build strong relationships with key stakeholders and act as their trusted advisor.
- Drive customer retention, satisfaction, and long-term partnership success.
- Identify upselling and cross-selling opportunities to support commercial growth.
- Conduct business reviews, analyze performance, and provide strategic recommendations.
- Collaborate with Sales, Product, Finance, UX, and IT teams to deliver the best customer outcomes.
YOUR PROFILE
- 3+ years of experience in Customer Success, Account Management, Key Account Management, or a similar client-facing role.
- Experience in e-commerce, digital marketing, affiliate marketing, performance marketing, SaaS, or a related online business environment.
- Strong stakeholder management, communication, and presentation skills.
- Analytical mindset with experience working with performance metrics and reporting tools.
- Commercially minded, proactive, and comfortable managing customer relationships independently.
- Fluent English and strong proficiency in Excel, PowerPoint, and reporting/analytics tools.
Nice to have:
- Experience with Salesforce, Qlik Sense, or similar tools.
- Experience managing renewals and account growth initiatives.
Remote Work
30 Days of Annual Leave
WHO WE ARE
1 Team. 18 Nationalities. 50% Women & 50% Men. Hundreds of Opportunities!
Our story began in 2008 in Germany: Oliver Stoll founded the company "Gutschein-Connection". This marked the start of successful growth that has made us the leading network for vouchers and special offers. In 2011, the company was renamed Sovendus, and today, Sovendus has 145 employees who have made this tremendous growth possible. This is also due to our great diversity: our teams consist of roughly equal numbers of women and men, with a total of 18 nationalities and an average age of 35. This includes not only permanent employees but also working students and interns.
IT'S A MATCH?
Do you think you’re a great fit for us and we’re a great fit for you?
Customer Success Manager UK Full-time employee London Sales & Commerce employer: Sovendus
Sovendus is an exceptional employer that fosters a vibrant and inclusive work culture, where diversity thrives with a balanced team of 50% women and 50% men from 18 different nationalities. Employees enjoy generous benefits such as 30 days of annual leave, remote work options, and opportunities for external training, all while contributing to innovative e-commerce solutions that leverage artificial intelligence. With a strong focus on employee growth and collaboration across various teams, Sovendus offers a rewarding environment for those looking to make a meaningful impact in the digital marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager UK Full-time employee London Sales & Commerce
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sovendus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sovendus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager UK Full-time employee London Sales & Commerce
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sovendus:Your cover letter is your chance to shine! Tell us why you want to work at Sovendus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sovendus!
How to prepare for a job interview at Sovendus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
