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For Companies At a Glance
- Tasks: Be the go-to IT support for staff and students, solving tech issues and providing friendly assistance.
- Company: Join The White Horse Federation, a supportive and inclusive educational organisation.
- Benefits: Enjoy flexible working, training opportunities, and a strong staff benefits package.
- Other info: Great career progression and a commitment to diversity and inclusion.
- Why this job: Make a real difference in schools while developing your IT skills in a collaborative environment.
- Qualifications: Strong communication skills and experience with Windows devices and Office 365 are essential.
The predicted salary is between 24000 - 28000 £ per year.
About This Role
Location: Oxfordshire Hub / Schools within the local cluster
Hours: Full‑time, 37 hours per week, all year round
Contract: Permanent
Start date: As soon as possible
About The Role
This is a varied and rewarding role at the heart of our IT operations. As a 1st Line IT Technician, you will:
- Act as the first point of contact for IT support queries from staff and students.
- Log, triage and resolve incidents, service requests, and changes via the IT Service Desk system.
- Troubleshoot common issues with devices, accounts, networks and software—escalating to 2nd Line Support where needed.
- Provide friendly, professional support in person, over the phone, and via email.
- Assist with equipment setup and configuration, AV support, and routine ICT checks.
- Maintain accurate records, documentation and asset tracking.
- Be a visible and approachable presence within our schools, building trust and confidence in our IT service.
What We’re Looking For
- A strong communicator with excellent customer service skills.
- Highly organised, with the ability to manage workload across multiple sites.
- Proactive, resourceful and eager to learn.
- Experienced in supporting Windows devices, Office 365 and basic network troubleshooting (experience with Apple iOS, Azure, Active Directory, or VOIP systems would be an advantage).
- In possession of a full UK driving licence and access to your own transport (essential for travel between sites).
- Experience in an educational environment would be beneficial but is not essential.
Benefits
- A structured and supportive IT department with clear progression opportunities.
- Access to training and qualifications to develop your skills.
- Friendly, collaborative colleagues who support each other.
- Flexible working opportunities.
- A strong staff benefits package.
- Employee Assistance programme.
- Cycle to Work Scheme.
- Menopause support network.
- Eye Care Vouchers.
- Discounts for Teachers – All staff within the Trust can take advantage of the discounts available.
- Blue Light Discount.
- Access to up‑to‑date training on safeguarding and child protection.
- Ongoing updates on statutory safeguarding guidance and legislation.
- CPD.
- Supportive leadership team to help you reach your full potential.
- Excellent Pension Scheme.
- Employer contributions above national standards.
- Continued service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, and shared parental leave.
The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful for this role, you will be expected to apply for a disclosure from the Disclosure and Barring Service before an appointment is confirmed. Please note that references will be sought on shortlisted candidates before the interview. The White Horse Federation values uniqueness and recognises the benefit of having a diverse workforce. We value the contributions of all staff from a wide range of backgrounds and we are committed to building an inclusive workplace that reflects the diversity of the communities we serve. At The White Horse Federation, we believe that everyone should be treated with fairness and respect and share a commitment to Equality, Diversity and Inclusion at all of our schools. We welcome applications from all backgrounds and operate a fair recruitment process, free from discrimination against protected characteristics, in line with the Equality Act 2010.
1st Line IT Support TechnicianEDV/2026/WHF/42362 employer: Southwold Primary School
Contact Detail:
Southwold Primary School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support TechnicianEDV/2026/WHF/42362
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The White Horse Federation. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support roles. Think about how you would troubleshoot specific issues or handle difficult customer interactions. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your soft skills! As a 1st Line IT Technician, communication is key. Be ready to demonstrate your excellent customer service skills during the interview. Share examples of how you've helped others in the past, whether it's resolving tech issues or providing support to colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line IT Support TechnicianEDV/2026/WHF/42362
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the 1st Line IT Support Technician role. Highlight your experience with Windows devices, Office 365, and any customer service skills that show you can be the friendly face we need in our schools.
Show Off Your Communication Skills: Since you'll be the first point of contact for IT support, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would interact with staff and students.
Be Proactive and Resourceful: We love candidates who take initiative! In your application, share examples of how you've tackled challenges or learned new skills on the job. This will show us you're eager to grow and adapt in a dynamic environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our amazing team.
How to prepare for a job interview at Southwold Primary School
✨Know Your Tech Basics
Brush up on your knowledge of Windows devices, Office 365, and basic network troubleshooting. Be ready to discuss common issues you might encounter and how you would resolve them. This shows you're proactive and prepared!
✨Show Off Your Communication Skills
As a 1st Line IT Support Technician, you'll need to communicate effectively with staff and students. Practice explaining technical concepts in simple terms. Maybe even role-play some scenarios with a friend to get comfortable!
✨Demonstrate Your Customer Service Mindset
Highlight your customer service skills during the interview. Share examples of how you've helped others in the past, especially in stressful situations. A friendly and professional attitude goes a long way in this role!
✨Be Ready to Discuss Your Organisational Skills
Since you'll be managing workload across multiple sites, be prepared to talk about how you stay organised. Mention any tools or methods you use to keep track of tasks and priorities, as this will show you're ready for the challenge!