Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in paying their rent and provide excellent service.
- Company: Join Southway Housing Trust, a community-focused housing association.
- Benefits: Enjoy a competitive salary, generous holiday, and a great pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: GCSE Maths & English Grade C/4 and Microsoft Office experience required.
- Other info: Be part of a diverse team with a commitment to thriving communities.
The predicted salary is between 28800 - 42000 £ per year.
An exciting opportunity has arisen for an Income Assistant to join our team who is enthusiastic, dynamic and customer focused. As part of our busy Income team, you will provide a responsive service and support our customers to pay their rent. Office based role.
Key Requirements
- Maths & English Grade C/4 GCSE or equivalent.
- Experience with Microsoft Office, working knowledge of Excel especially.
About Southway Housing Trust
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
Benefits
- 35-hour week.
- Competitive salary.
- Excellent contributory pension scheme.
- 25 days holiday increasing to 30 days.
Income Admin Assistant employer: Southway Housing
Contact Detail:
Southway Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Admin Assistant
✨Tip Number 1
Get to know the company! Research Southway Housing Trust and understand their values, especially their REACH values. This will help you align your answers during interviews and show that you're genuinely interested in being part of their community-focused mission.
✨Tip Number 2
Practice your Excel skills! Since the role requires a working knowledge of Excel, brush up on your spreadsheet skills. You could even create a mini-project to showcase your abilities, which can impress during interviews.
✨Tip Number 3
Prepare for customer service scenarios! As an Income Admin Assistant, you'll be supporting customers with their rent payments. Think about common issues they might face and how you would handle them. Role-playing these situations can really boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Income Admin Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Income Admin Assistant role. Highlight your customer service experience and any relevant qualifications, especially in Maths and English.
Show Off Your Excel Skills: Since the job requires a working knowledge of Excel, don’t forget to mention any specific projects or tasks where you’ve used Excel effectively. We love seeing how you can use tools to make your work easier!
Be Yourself in the Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re passionate about helping communities and how you align with our REACH values. We want to see the real you!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to find your details and get back to you!
How to prepare for a job interview at Southway Housing
✨Know Your Numbers
Since the role requires a good grasp of maths, brush up on your basic calculations and be ready to discuss how you've used these skills in previous roles. It’s also a great idea to prepare examples of how you’ve handled financial data or assisted customers with payments.
✨Excel is Your Best Friend
Familiarise yourself with Excel functions that are commonly used in administrative roles. Be prepared to talk about your experience with spreadsheets, including any specific tasks you've completed, like budgeting or tracking payments. If possible, practice a few Excel exercises beforehand!
✨Embrace the REACH Values
Southway Housing Trust values Respect, Equity, Ambition, Compassion, and Honesty. Think of examples from your past experiences that demonstrate these values. Showing that you align with their culture will make a strong impression during your interview.
✨Customer Service Mindset
As this role is customer-focused, be ready to share your approach to providing excellent service. Think of situations where you’ve gone above and beyond for a customer or resolved a difficult issue. Highlighting your enthusiasm for helping others will resonate well with the interviewers.