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For Companies At a Glance
- Tasks: Manage tenancies and support communities while making a real difference.
- Company: Southway Housing Trust, a community-focused housing association in Manchester.
- Benefits: Competitive salary, 25-30 days holiday, excellent pension scheme, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a team dedicated to thriving communities and impactful social change.
- Qualifications: Experience in tenancy management is a plus; great people skills are essential.
Location: Didsbury, Manchester
Salary: up to (depending on experience)
1 x Permanent Contract
1 x Fixed Term Contract - 14 Months (Maternity Cover)
Full Time - 35 hours per week
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
The Role
An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. We are a lead provider of trauma informed and ACES training and we are embedding this into our service delivery. We are working to achieve DAHA Accreditation to respond effectively to domestic abuse with interventions that can support a survivor to live safely at home and to hold a perpetrator to account.
Candidates
Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management:
- Allocations and voids
- Changes of tenancy and rightsizing
- Tenancy sustainment
- Property and garden condition
- Safeguarding, domestic abuse and community safety
- Neighbourhood management
You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player.
Closing Date: Sunday 15 February 2026
Interview Date: Tuesday 24 and Friday 27 February 2026
For an informal discussion please contact Nicolla Pawson.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Housing Officer employer: Southway Housing Trust
Contact Detail:
Southway Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research Southway Housing Trust and its values. When you understand their mission of creating thriving communities, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it might just help you get a foot in the door.
✨Tip Number 3
Prepare for situational questions! Think about scenarios related to tenancy management and community safety. Practising your responses will help you demonstrate your problem-solving skills and how you handle real-life challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Housing Officer role. Highlight your experience in tenancy management and how it relates to Southway's values of Respect, Equity, Ambition, Compassion, and Honesty.
Showcase Your People Skills: Since being great with people is key for this role, don’t shy away from sharing examples of how you've successfully managed relationships or resolved conflicts in the past. We want to see your personality shine through!
Be Solution-Focused: Demonstrate your problem-solving abilities by providing examples of challenges you've faced in previous roles and how you overcame them. This will show us that you're not just reactive but proactive in your approach.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Southway Housing Trust
✨Know Your Stuff
Familiarise yourself with Southway Housing Trust's mission and values, especially the REACH values. Be ready to discuss how your experience aligns with their commitment to community-focused housing and how you can contribute to thriving communities.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with tenants and colleagues. Prepare examples of how you've successfully managed relationships in previous roles. Highlight your ability to handle difficult situations with compassion and professionalism.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to make quick decisions or manage time effectively in a busy environment. Be ready to share these examples, as they will showcase your solution-focused mindset, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest and helps you understand how you can best fit into their team. Consider asking about their approach to tenancy sustainment or how they implement trauma-informed care.