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- Tasks: Manage tenancies and support communities while making a real difference in people's lives.
- Company: Southway Housing Trust, a community-focused housing association in Greater Manchester.
- Benefits: Competitive salary, excellent pension scheme, 25 days holiday, and a supportive work environment.
- Why this job: Join a team dedicated to thriving communities and make an impact on housing and social care.
- Qualifications: Experience in tenancy management is a plus; great people skills are essential.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
The predicted salary is between 28000 - 40000 £ per year.
Location: Didsbury, Manchester
Salary: up to £34,081 (depending on experience)
1 x Permanent Contract
1 x Fixed Term Contract - 14 Months (Maternity Cover)
Full Time - 35 hours per week
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
The Role
An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively.
We are a lead provider of trauma informed and ACES training and we are embedding this into our service delivery. We are working to achieve DAHA Accreditation to respond effectively to domestic abuse with interventions that can support a survivor to live safely at home and to hold a perpetrator to account.
Candidates
Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days.
We are looking for an officer who can work on all aspects of tenancy management:
- Allocations and voids
- Changes of tenancy and rightsizing
- Tenancy sustainment
- Property and garden condition
- Safeguarding, domestic abuse and community safety
- Neighbourhood management
You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player.
Closing Date: Sunday 15 February 2026
Interview Date: Tuesday 24 and Friday 27 February 2026
For an informal discussion please contact Nicolla Pawson, on 0161 448 4339, or e-mail.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Housing Officer employer: Southway Housing Trust
Contact Detail:
Southway Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Southway Housing Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Southway's REACH values. Think of examples from your past that showcase how you embody Respect, Equity, Ambition, Compassion, and Honesty in your work.
✨Tip Number 3
Practice common interview questions related to tenancy management. Be ready to discuss your approach to safeguarding and community safety, as these are key aspects of the Housing Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Southway team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in tenancy management and how it aligns with our REACH values. We want to see how you can contribute to thriving communities!
Showcase Your People Skills: As a Housing Officer, being great with people is key! Use your application to share examples of how you've successfully managed relationships or resolved conflicts in the past. We love to see that you're a team player!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Southway Housing Trust
✨Know Your Stuff
Familiarise yourself with Southway Housing Trust's mission and values, especially the REACH values. Understanding their commitment to community and customer care will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with tenants and colleagues. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. This will demonstrate your ability to be great with people.
✨Be Solution-Focused
Think about challenges you've faced in previous roles and how you overcame them. Highlight your problem-solving skills and your professional curiosity, as these are key traits they're looking for in a candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture is a good fit for you. Consider asking about their approach to tenancy sustainment or community safety initiatives.
