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For Companies At a Glance
- Tasks: Enhance customer experiences and support community-focused initiatives.
- Company: Join Southway Housing Trust, a forward-thinking housing association.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in customer service and a passion for community engagement.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 42084 - 44299 £ per year.
Location: Hybrid and Didsbury, Manchester
Salary: £42,084.00 to £44,299
Starting Salary: £42,084.00
FTC 6 months / Full time / 35 hours per week
Agile working (Flexitime) with 3 Days per week in the Office (Fully office-based throughout the training period)
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated...
Senior Customer Experience Specialist in Didsbury employer: Southway Housing Trust
Contact Detail:
Southway Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Specialist in Didsbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give us insider info on the company culture and what they really value in a Senior Customer Experience Specialist.
✨Tip Number 2
Prepare for the interview by researching common questions for customer experience roles. We should also think about our own experiences and how they align with the job description. Practising answers can help us feel more confident!
✨Tip Number 3
Showcase our passion for customer experience during the interview. We can share specific examples of how we've improved customer satisfaction in previous roles. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in the interviewer's mind. Plus, it shows that we’re genuinely interested in the position at Southway Housing Trust.
We think you need these skills to ace Senior Customer Experience Specialist in Didsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Experience Specialist role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you a perfect fit for Southway Housing Trust. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer experiences in previous roles. We love to see numbers and results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Southway Housing Trust
✨Know Your Customer Experience
Make sure you understand the key principles of customer experience, especially in a housing association context. Familiarise yourself with Southway Housing Trust's mission and values, and think about how your past experiences align with their goals.
✨Prepare for Behavioural Questions
Expect questions that explore how you've handled customer interactions in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to empathise with customers.
✨Showcase Your Communication Skills
As a Senior Customer Experience Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate interview scenarios and refine your delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your genuine interest in the role and the company. You might ask about the team dynamics or how success is measured in the customer experience department.