At a Glance
- Tasks: Lead and coordinate responses to anti-social behaviour and tenancy issues in the community.
- Company: Community-focused housing association dedicated to excellent customer service.
- Benefits: Competitive salary, pension scheme, 25 days annual leave, and supportive work environment.
- Other info: Join a values-led organisation committed to continuous improvement and community thriving.
- Why this job: Make a real difference in community safety and support vulnerable individuals.
- Qualifications: Experience in managing anti-social behaviour and strong understanding of housing legislation.
ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary £42,084 Full time 35 hours per week Permanent
About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive.
Southway strives for continuous improvement led by customers, communities and colleagues.
It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty.
About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues.
Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively.
You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches.
Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes.
The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working.
What you'll be doing * Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases.
- Provide specialist advice and support to Housing Officers and managers.
- Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches.
- Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies.
- Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety.
- Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate.
- Deliver training, guidance and best practice support to colleagues across the organisation.
- Produce reports, performance information and learning to support service improvement and quality assurance.
About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases.
You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations.
Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential.
You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes.
A good understanding of safeguarding, vulnerability and trauma-informed practice is also important.
You will be highly organised, able to manage competing priorities and maintain accurate case records.
Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous.
In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time.
You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive.
Interview Date: Wednesday 2 September 2026
For an informal discussion please contact Lee Isherwood on (phone number removed), or e-mail .
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview.
If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview
ASB and Tenancy Management Coordinator employer: Southway Housing Trust
Southway Housing Trust is an exceptional employer that prioritises employee well-being and professional growth in the vibrant city of Manchester. With a strong commitment to enhancing customer experiences, we foster a collaborative work culture where your insights directly influence service improvements. Enjoy competitive benefits, including a contributory pension scheme and generous annual leave, while being part of a dedicated team focused on making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land ASB and Tenancy Management Coordinator
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Southway Housing Trust.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Southway Housing Trust!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Southway Housing Trust, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Southway Housing Trust or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace ASB and Tenancy Management Coordinator
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Southway Housing Trust:Before hitting send, make sure to tailor your application specifically to Southway Housing Trust! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Southway Housing Trust
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
