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- Tasks: Manage parking appeals and correspondence while ensuring excellent customer service.
- Company: Join a dedicated council team focused on improving London's traffic management.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact on community services and contribute to climate initiatives.
- Qualifications: 6 months experience in handling PCN appeals and knowledge of relevant traffic laws required.
- Other info: Opportunity to mentor new staff and develop your skills in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Who You Are: You are an experienced professional with at least 6 months of experience in handling formal representations and/or informal appeals against Penalty Charge Notices (PCN) issued within London. Your deep understanding of the Traffic Management Act 2004 (TMA 2004) and Road Traffic Act 1991 (RTA 1991) equips you to effectively manage and resolve parking-related issues. You are committed to delivering excellent service standards and possess the capability to make balanced judgements using your knowledge and expertise. What the job involves: As part of the Parking Appeals and Representations team, you will provide a critical service to both the Parking and Network Management team and the broader council. You will handle all parking-related correspondence and appeals, ensure compliance with statutory processes, and maintain high levels of customer service for residents and visitors. Your role involves attending adjudication hearings, processing parking permit and suspension applications, managing customer inquiries, and guiding new staff. Additionally, you will assist in achieving organisational objectives related to the Council’s Climate Change, Air Quality, and Streets for People strategies. Skills: Experience with formal/informal PCN appeals Strong understanding of TMA 2004 & RTA 1991 Effective case management and judgement skills Proficiency in handling complex parking and traffic cases Strong communication and customer service abilities Ability to work independently and manage changing workloads Experience in mentoring and training staff Detail-oriented with a focus on quality and compliance41bf1e1f-b16b-4260-a40a-17c77a06fd15
Representations Officer LBS-008 employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representations Officer LBS-008
✨Tip Number 1
Familiarise yourself with the Traffic Management Act 2004 and the Road Traffic Act 1991. Understanding these laws in depth will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the parking and traffic management sector. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for potential case scenarios that may come up during interviews. Think about how you would handle specific parking-related issues, as this will showcase your problem-solving skills and expertise.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've effectively managed customer inquiries or complaints in the past. This will highlight your ability to maintain high service standards.
We think you need these skills to ace Representations Officer LBS-008
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with handling formal representations and appeals against Penalty Charge Notices. Detail any specific cases you've managed, particularly those that demonstrate your understanding of the Traffic Management Act 2004 and Road Traffic Act 1991.
Showcase Your Skills: Clearly outline your skills in effective case management, judgement, and customer service. Provide examples of how you've successfully navigated complex parking and traffic cases, and mention any experience you have in mentoring or training staff.
Demonstrate Commitment to Service Standards: Express your commitment to delivering excellent service standards. You could include anecdotes that illustrate your dedication to customer service and how you've maintained high levels of satisfaction among residents and visitors.
Align with Organisational Objectives: Research the council's Climate Change, Air Quality, and Streets for People strategies. In your application, mention how your role can contribute to these objectives, showcasing your understanding of the broader impact of your work.
How to prepare for a job interview at Southwark Council
✨Showcase Your Experience
Be prepared to discuss your previous experience with handling formal representations and appeals against Penalty Charge Notices. Highlight specific cases where you successfully resolved issues, demonstrating your understanding of the Traffic Management Act 2004 and Road Traffic Act 1991.
✨Demonstrate Customer Service Skills
Since the role involves maintaining high levels of customer service, be ready to share examples of how you've effectively managed customer inquiries in the past. Emphasise your communication skills and your commitment to delivering excellent service standards.
✨Prepare for Adjudication Hearings
As attending adjudication hearings is part of the job, it’s important to show that you are comfortable in such settings. Discuss any relevant experiences you have had in similar situations, and express your ability to present cases clearly and confidently.
✨Highlight Your Mentoring Experience
If you have experience in mentoring or training staff, make sure to mention it. This shows that you can guide new team members and contribute to a collaborative work environment, which is essential for the role.
