At a Glance
- Tasks: Engage with customers, resolve queries, and provide information about Council services.
- Company: Southwark Council, dedicated to enhancing community services in Greater London.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with a focus on empathy and professionalism.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a professional attitude towards customer interactions.
The predicted salary is between 30000 - 40000 £ per year.
Southwark Council in Greater London seeks to enhance their customer service team.
The role involves interacting with customers through various channels, resolving concerns and providing information about Council services efficiently.
The ideal candidate must handle enquiries professionally and comply with data protection legislation while maintaining customer confidentiality.
Empathy and professionalism are essential in this demanding environment.
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We think you need these skills to ace Public Services Customer Experience Advisor
Customer Service Skills
Communication Skills
Empathy
Professionalism
Problem-Solving Skills
Data Protection Knowledge
Confidentiality Awareness
