At a Glance
- Tasks: Be the friendly face for residents, ensuring safety and excellent service in a vibrant community.
- Company: Join Southwark Council, committed to diversity and community support.
- Benefits: Competitive salary, uniform provided, and flexible working arrangements.
- Other info: Shift-based work with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and a calm, professional approach are essential.
The predicted salary is between 30654 - 32907 £ per year.
- Sorry, applications for this job are no longer possible
- What You'll Be Doing
As a concierge officer, you will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe and secure living environment.
You will be based on site, supporting the day to day management of residential buildings through monitoring security systems, carrying out patrols and reporting repairs, nuisance and anti social behaviour.
This is a varied, hands on role that requires a calm, professional approach and the ability to work independently while supporting the wider housing team.
- Welcome and assist residents and visitors, responding to enquiries and service requests in a professional and helpful manner.
- Control access to buildings, monitor entry phone systems and CCTV, and ensure unauthorised access is prevented.
- Carry out daily patrols of designated areas, identifying repairs, health and safety issues, nuisance or anti social behaviour and reporting these promptly.
- Monitor and report maintenance issues to ensure timely resolution and support the effective management of properties.
- Maintain accurate incident logs, records and basic reports as required.
- Carry out daily checks of communal areas, emergency lighting, fire doors, exits and lifts, taking appropriate action where necessary.
- Respond calmly and effectively to emergencies, including supporting evacuations and contacting emergency services when required.
- Provide a visible, approachable presence that promotes safety, reassurance and positive relationships with residents.
What We're Looking For
You will bring
- Experience in a customer facing role, ideally within housing, security, caretaking or reception services.
- An understanding of security, health and safety and equal opportunities in service delivery.
- The ability to deal confidently, politely and assertively with members of the public.
- Basic IT skills and the ability to accurately record information and produce simple written reports.
- The ability to work independently in a remote setting with minimal day to day supervision.
- Practical skills or experience in minor repairs and estate upkeep (desirable).
- Working Arrangements
- Shift based working, including early mornings, evenings and nights (6am-3pm / 3pm-12am).
- Minimum of 36 hours per week in line with service needs.
- Uniform provided by Southwark Council.
- Flexibility to rotate to other suitable roles of an equivalent grade where required.
- Salary
- Salary Range (Full time equivalent)
- £30,654 - £32,907
- Equality, Diversity & Inclusion
We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people.
To qualify, you need to meet the minimum requirements for the role and identify with one of the criteria below:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or have a long term health condition
On Site Residential Concierge & Safety Officer employer: Southwark Council
As a leading organisation in public health, we offer a dynamic and inclusive work environment where your contributions directly impact the health and wellbeing of the Southwark community. With a commitment to professional development, our employees benefit from hybrid working arrangements, fostering a healthy work-life balance while engaging in meaningful projects that address health inequalities. Join us to be part of a diverse team dedicated to making a difference in public health through collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land On Site Residential Concierge & Safety Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southwark Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southwark Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace On Site Residential Concierge & Safety Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southwark Council:Your cover letter is your chance to shine! Tell us why you want to work at Southwark Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southwark Council!
How to prepare for a job interview at Southwark Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
