At a Glance
- Tasks: Enhance customer experience and drive membership sales in a vibrant leisure environment.
- Company: Join Southwark, London's largest local authority social landlord, committed to community and equality.
- Benefits: Enjoy flexible working, a local government pension, and a supportive team culture.
- Other info: Be part of a dynamic team with excellent growth opportunities and a commitment to inclusion.
- Why this job: Make a real difference in residents' lives while developing your career in leisure services.
- Qualifications: Customer service experience and a passion for promoting fitness and memberships.
The predicted salary is between 30000 - 40000 € per year.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes inhabited by 40% of Southwark’s residents. We are home to over 18,300 businesses, including iconic London venues and social enterprises, and we have a young, diverse and growing population.
Why Southwark?
We are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset. In June 2023 Leisure Services transferred to full council management. This is a unique opportunity to be part of building a new future for leisure services in Southwark.
Benefits And More Information
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family‑friendly policies including flexible working, home working and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high‑achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
What You’ll Be Doing
Your Role
- Work collaboratively with the Service Membership Manager to identify and implement ways that the customer experience can be improved, ensuring satisfaction, building customer loyalty and improving retention at the centre.
- Contribute to the development of the vision for the operation and delivery of the highest possible standards of service.
- Ensure the facility and colleagues provide a quality customer experience.
- Be responsible for delivering the Southwark Leisure sales strategy, set by the Service Membership Manager, that enables the centre to achieve its sales and data KPIs.
- Be responsible for hitting the centre’s targets, understanding your centre’s business objectives, achieving your individual productivity and sales targets, inspecting, monitoring and reviewing the sales process to ensure targets are met, and understanding the categories and volumes of membership sales required to achieve your monthly targets as directed by your Service Membership Manager.
- Ensure that a monthly plan is in place to hit the centre’s targets, including appropriate marketing, lead generation, resource allocation and productivity measures.
What We’re Looking For
About You
- Experience working in a customer‑facing environment, providing the highest levels of customer care.
- Ability to follow emergency procedures and make sound judgements in potentially difficult or stressful situations.
- Experience promoting or selling memberships, products or services within a leisure, fitness or similar customer‑service environment.
Additional Information
Application Closing Date: 25 May 2026
Interview Date: W/C 1 June 2026
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the criteria below:
- Members of the Armed Forces and veterans
- Currently in care, or have previously been in care
- Disability or long‑term health condition
Membership Manager employer: Southwark Council
Southwark is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With family-friendly policies, flexible working arrangements, and a commitment to tackling inequalities, you will be part of a motivated team making a tangible difference in the lives of our diverse community. Join us in shaping the future of leisure services while enjoying a range of benefits and opportunities for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and leisure industry. Attend local events or workshops where you can meet people who work at Southwark or similar organisations. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Southwark’s values and recent initiatives. Show us that you’re not just interested in the role, but also in making a positive impact on the community. Tailor your answers to reflect how your experience aligns with their mission of tackling inequalities.
✨Tip Number 3
Practice your customer service skills! Since the role is all about enhancing customer experience, think of examples from your past jobs where you’ve gone above and beyond for customers. We want to hear those stories during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the exciting future of leisure services in Southwark.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Manager role. Highlight your experience in customer service and any relevant sales achievements that align with what Southwark is looking for.
Show Your Passion:Let your enthusiasm for improving customer experiences shine through in your application. We want to see how you can contribute to building a positive future for leisure services in Southwark.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences that match the job description.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Southwark Council
✨Know Your Stuff
Before the interview, make sure you understand Southwark's mission and values. Familiarise yourself with their leisure services and how they aim to improve customer experience. This will show your passion for the role and that you're genuinely interested in making a difference.
✨Showcase Your Customer Care Skills
Since this role is all about providing top-notch customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for customers or successfully resolved issues. This will demonstrate your ability to thrive in a customer-facing environment.
✨Be Data-Driven
Understand the importance of sales and data KPIs in this role. Prepare to discuss how you've previously met targets or improved sales processes. Bring along any relevant metrics or achievements to back up your claims, as this will highlight your results-oriented mindset.
✨Plan for Success
Think about how you would create a monthly plan to hit the centre’s targets. Be ready to discuss your ideas on marketing strategies, lead generation, and resource allocation. This shows that you’re proactive and have a clear vision for achieving success in the role.
