Scheduler - Pest Control Services in London

Do you see yourself delivering excellent customer service in a fast-paced environment? Can you use your experience to coordinate appointments, manage customer enquiries, and support frontline operations efficiently? Does the idea of joining a hardworking team dedicated to improving the quality of life for Southwark residents appeal to you? If yes, we have the perfect role for you!

As a Scheduler within Pest Control Services, you will play a vital role in ensuring the effective delivery of pest control operations across the borough. Working in a busy office environment, you will be responsible for arranging appointments, scheduling programmed works, managing customer enquiries, and providing administrative support to frontline operatives. You will help ensure services are delivered efficiently, meeting legislative requirements, council policies, and customer expectations for both residential and commercial clients.

We are looking for an enthusiastic, organised, and customer-focused individual who thrives in a busy working environment and is committed to delivering high-quality services.

You Will Have:

• Experience in scheduling, administration, or customer service roles.
• Strong IT skills and confidence using a range of office software and applications.
• Experience handling customer enquiries via telephone and email.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• A proactive and solution-focused approach to problem-solving.
• The ability to work effectively both independently and as part of a team.
• A commitment to delivering excellent customer service at all times.
• Good attention to detail and accuracy when managing appointments and service records.

Pest Control Services is committed to improving the quality of life for residents, businesses, and visitors by delivering a safe, clean, and pest-free environment across Southwark. As part of Traded Services, the team provides essential frontline services to a wide range of residential and commercial customers and is focused on expanding and enhancing its service offer in the future. You'll join a supportive and dedicated team that values collaboration, continuous improvement, and professional development, offering opportunities to grow your skills while making a meaningful difference to the community.

For an informal discussion about the role, please contact James Mortimer.

Additional Information:

• Hours of work: 36 hours per week, Monday - Friday
• 1 permanent position

Recruitment Timeline:

• Advert close date: 11:59pm on Monday 24th August 2026.
• Shortlisting date: Wednesday 26th August 2026
• Interview date: Wednesday 2nd September 2026.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce.

We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.